T-Mobile and Verizon Have Also Halted Galaxy Note 7 Sales – T-Mobile Giving a Small Credit as Compensation
[Update: Verizon has announced that it would no longer offer replacements for Galaxy Note 7, and the company’s spokesperson emailed the following statement to The Verge:
"Samsung is working with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. While the investigation is underway, Verizon is suspending the exchange of replacement Note7 smartphones. Any Verizon customer concerned about the safety of their replacement Note7 smartphone may take it back to the original point of purchase to exchange it for another smartphone. Verizon online customers may also exchange their replacement Note7 smartphones at Verizon stores."]
T-Mobile has become the second carrier after AT&T to temporarily halt Galaxy Note 7 sales, causing yet another blow to Samsung. Samsung has already halted production of its flagship phablet, and the future of the smartphone isn’t looking bright for the company at all.
T-Mobile Is Offering $25 Credit to Customers as a Form of Compensation
T-Mobile has stated the following in its latest announcement in halting Galaxy Note 7 sales:
“While Samsung investigates multiple reports of issues, T-Mobile is suspending all sales of the new Note7 and exchanges for replacement Note7 devices.
Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
Again, we encourage customers to stop using and power down their recalled devices and return them to T-Mobile.
To help offset any additional costs our customers may have incurred throughout this process, anyone who returns their recalled Note7 will automatically receive a one-time $25 credit on their T-Mobile bill within two bill cycles.”
AT&T earlier temporarily halted sales of the phablet after finding out that a replacement unit caught fire in an airplane. After this, another incident involving a Galaxy Note 7 hospitalized a family man, showing that the company has not fixed the problem on its flagship. Spending $850 and getting these kind of results isn’t something a customer deserves, which is why Samsung should place whatever resource it has on its hands and invest it in the upcoming Galaxy S8. Galaxy S8 is said to be the first smartphone from the company to be void of a 3.5mm headphone jack as well as a dual-camera setup.
It is also said to come with a boatload of hardware and feature improvements, so its announcement can easily recuperate the smartphone sales tally for the company. Do you guys think that Samsung should permanently halt the production and sales of Galaxy Note 7? Tell us your thoughts right away.