[UPDATED: Motorola Clarifies] Moto G4 Lineup Refused Oreo Update Despite The Promise, Motorola Silently Wiped References To Oreo Update Promise
Motorola used to enjoy a good reputation when it came to delivering timely updates to Android devices. The company has boasted a clean track record for rolling out updates right after Google. However, things started changing after its acquisition by Lenovo. At this point, no one can guarantee whether your Motorola device will get next update or not.
In one of the latest moves that confirm company's lack of diligence for rolling out updates, Moto G4 lineup has been denied Oreo update. Motorola recently published a list of devices that will get Android 8.0 Oreo update, and the Moto G4 family is missing from that list. Many other devices are missing too, but the absence of Moto G4 is shocking as it was launched just a year ago. It bugs us even more as the phones were marketed with the promise of two major updates - Nougat and Oreo.
A Reddit user posted about the issue and also posted posters of Moto G4 and Moto G4 Plus carrying the slogan that they will get the Oreo update. The marketing material for the phones highlights the update promise made by the company. Even the paperwork inside the box of the phone also mentions about two major updates.
What's worse is the fact that Motorola has been silently removing all the references to its update promise for the Moto G4 and Moto G4 Plus. The company has removed online marketing content for the phones that mentioned Android O. Even the Amazon listing and landing page banners have been updated, cleverly removing the mention of Android O.
Interestingly, Motorola's social media team in India does not seem aware of the latest update and recently posted a tweet stating that the Moto G4 Plus will get the update.
Motorola India confirmed that moto g4 plus will receive android oreo..but no specific time..being a lenovo moto i think at least 1 year wait pic.twitter.com/k1l8LVY7aM
— Krishnendu Ballav (@KrishnenduBall2) September 15, 2017
Android manufacturers must get their act together!
This is not the first time when a manufacturer has backtracked on the update promise. Earlier, we have seen OnePlus doing the same to its OnePlus 2 smartphone. Obviously, all this cheating does not play well with the consumers, especially in this case when most of the buyers chose the phone because of the update promise. We think it's high time Android manufacturers get their act together. As for Motorola, this action can cause some serious repercussions for its upcoming devices.
UPDATE: After the news went viral, Motorola issued a statement saying that it will be rolling out Android 8.0 Oreo update to both Moto G4 and Moto G4 Plus. Here's the statement:
It’s been brought to our attention that there were some errors in our marketing materials around Android O upgrades for Moto G4 Plus. This was an oversight on our part and we apologize for this miscommunication. It’s our general practice for the Moto G family to get one major OS upgrade per device, but it’s important to us we keep our promises, so in addition to the N upgrade it has already received, we will be upgrading Moto G4 Plus to Android O. Because this is an unplanned upgrade, it will take some time to fit it into our upgrade schedule.