Fallout 76 Is Not on Steam to Simplify Relationship with Customers and Issues Resolving

Francesco De Meo
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Fallout 76 will be the first entry in the series to not get a release on Steam, as it will be available exclusively on Bethesda.net. In a fresh interview, Pete Hines revealed the reasons behind this choice.

According to Hines, with Fallout 76 being an always-on game and a service, Bethesda felt that they needed to have a better one-to-one relationship with customers without having to go through another third party.

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Mostly because of the kind of game it is. It's an online, always-on game, and is a service. That was also based on our experiences with other online games as well. We felt that having a direct relationship with our customers was super important to us. And so doing it through Bethesda.net exclusively allows us to have that one-to-one relationship with customers, that quite honestly you don't always have when you go through another third party where they might own the relationship with the customer in terms of being able to email them or to reach out directly and contact them.

Hines also added that not having to go through a third party is also going to simplify issues solving.

So it simplifies things a little and we believe it's going to help us deal with some issues and challenges that we've seen in the past. And again, it's a new experience, like the game itself is and we're going to see how it goes and how it works and what benefits it allows us to have in making sure that our customers have the best experience possible.

Fallout 76 launches on PC, PlayStation 4 and Xbox One on November 14th. A Stress Test has been held last weekend on Xbox One, and it may be coming to PS4 and PC in the near future.

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About the author: Francesco De Meo has been covering video games and technology since 2012, starting his career at small outlets like Gamersyndrome and GeekSnack. After joining Wccftech gaming section in 2015, he quickly expanded his video gaming coverage with in-depth reporting, interviews with iconic industry figures such as Grasshopper Manufacture founder and No More Heroes creator Goichi "Suda51" Suda, Resident Evil series creator Shinji Mikami, Team NINJA's president and Nioh series director Fumihiko Yasuda, and Silent Hill creator Keiichiro Toyama, reviews and on-the-ground coverage of major industry events such as Gamescom and E3. When he's not reporting or reviewing, Francesco can be found playing the genres he loves most, spending time with his six cats, reading, writing music, playing guitar and drumming for his progressive rock band.

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