Fix ‘No Sender’ and ‘No Subject’ Bug in iOS 13 / iPadOS Mail App [Tutorial]

Jan 27, 2020
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Facing the dreaded 'No Sender' and 'No Subject' bug in the iOS 13 / iPadOS Mail app? We have a few fixes you should try on iPhone, iPad.

How to Fix the 'No Sender' and 'No Subject' Bug in iOS 13 and iPadOS Mail App Running on iPhone or iPad

Here's how the bug goes - you open up the Mail app to check your email, obviously, but instead of seeing the name of the sender or the subject, you see 'No Sender' and 'No Subject' as placeholders. And no matter how much you refresh the Mail app, it won't load up the sender's name / email address and obviously no subject either. So what do you do? We will lay down some options which you can try, and hopefully make the Mail app work like how it should.

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Restart Your iPhone or iPad

Step 1. Head over to Settings.

Step 2. Navigate to General > Shut Down.

Step 3. Now Slide to power off.

Did this fix the No Sender / No Subject issue? Good. It didn't? Then keep on reading.

Force Quit Mail and Try Again

Step 1. Bring up the app switcher by double pressing the Home button or swipe up from the bottom to the middle of the display and hold for a second.

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Step 2. Locate the Mail app.

Step 3. Swipe up on the Mail app to kill it from memory.

Step 4. Relaunch the Mail app.

Issue fixed now? Great. It's still there? Carry on reading.

Remove Mail Accounts and Re-Add them

Note: You'll require your email passwords for this, so please have them handy.

Step 1. Launch Settings.

Step 2. Scroll down to Passwords & Accounts.

Step 3. Open up all your email accounts and then tap on Delete Account.

Step 4. Now re-add all accounts by tapping on Add Account.

Many people swear that this method actually works and fixes the issue once and for all. If that's the case with you then you are absolutely golden. If not, then keep on reading.

Install Latest Version of iOS 13 / iPadOS

Step 1. Launch the Settings app.

Step 2. Tap on General.

Step 3. Tap on Software Update.

Step 4. If there is any update here, tap on Download and Install to install it.

Latest iOS and iPadOS tend to fix a lot of lingering bugs and the latest update - iOS 13.3 at the time of writing - fixes the No Sender and No Subject bug for almost everyone out there. But if you are still having issues, then you might want to consider the last, nuclear option.

Fresh Install iOS 13 / iPadOS

Step 1. Backup your data using iTunes, Finder or iCloud.

Step 2. Download the latest iOS 13.3 firmware file from here.

Step 3. Follow the guide posted here on how to clean install: Clean Install iOS 13 Final or iPadOS on iPhone, iPad Right Now [Tutorial]

Looking for more tutorials? Check out the following:

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