Random Reboots On The Pixel 2 and Pixel 2 XL Most Likely Caused By LTE Modem
At this point, we don't know when we are going to stop reporting about software issues popping up on the Pixel 2 and Pixel 2 XL. Every other day brings a new issue to spotlight and Google does not seem to solve it all. How can a smartphone from Android's parent company be plagued by so many software issues? Where did Google go wrong with the Pixel 2 lineup? Well, we don't have answers for all that, but here is another issue that has surfaced on the new Pixel phones. Keep reading to know more.
We have come across a new report stating that some Pixel 2 and Pixel 2 XL users are noticing random reboots on their phones and this problem seems to be caused by the LTE modem. Earlier too, many Pixel 2 users reported about the random rebooting issue, but the cause was unknown. However, this time around, a user named Nader Babbili seem to have cracked down the culprit behind the issue. Babbili claims on Google’s Pixel product forums that the LTE modem is responsible for these reboot as switching to 3G solves the issue.
Here's what Babbili wrote on the forum:
I KNOW WHY THIS IS HAPPENING!!! It’s from being in a low signal area and LTE – for example when I’m at home on wifi it rarely happens, once I leave my wifi area (low signal area, LTE comes and goes) reboots happen constantly . . . So I went into Settings -> Network and Internet -> Mobile Network and change Preferred network type to only use 3G = NO MORE REBOOTS! Can someone else please confirm this? Obviously leaving LTE off is not feasible, but hopefully it points Google in the right direction for fixing this . . . . .
I’ve narrowed it down even more . . . the area that it continuously reboots with LTE has a Wilson Cell Amplifier in the area, I got access to be able to unplug it temporarily . . . . and low and behold LTE is on, and no more reboots . . . . so the Amplifier is the culprit . . . . either the phone doesn’t know how to work with a boosted signal or the booster doesn’t know how to work with Pixel . . .
According to Android Police, this means that the modem is causing kernel panic when the phone is in LTE mode. However, it is not yet clear what is triggering the issue. We can expect Google to solve this issue soon via future software updates. The issue still persists for those who have got replacement units and are even on Android 8.1.