Lost Ark Europe Central Region Can’t Get Any Bigger, Says Amazon [UPDATED]
[UPDATE] Amazon sent us the following statement regarding Lost Ark queues:
Since opening four days ago, the new "Europe West Region" data center now houses just under 20% of our Europeans players and is growing every day. We know queue times are very frustrating for our players, and we are encouraged to see this new data center has already reduced peak queues by 48%. We’re monitoring this number closely while continuously working to further improve queue times.
[ORIGINAL STORY] Lost Ark continues to do extremely well in terms of player figures. After the 1.32 million concurrent player peak registered nine days ago (Steam's second-highest peak in the all-time chart after PUBG), yesterday SteamDB measured a peak of 1.17 million concurrent players.
However, this also means queues are still very much an issue in many regions, chiefly Europe Central. In a new official update shared with the community, Amazon Games (publisher of Lost Ark in the Americas, Europe, and Oceania) said this region is at capacity, meaning the number of players per world cannot be increased and more servers cannot be added either 'due to the complexity of all the systems that need to work together'.
That's why Amazon Games decided to create a brand new European region called Europe West, which is live now. Newcomers should create their characters on these servers instead. Additionally, even if you previously redeemed a Lost Ark Founder's Pack on another server but would like to start fresh on one of these Europe West servers, Amazon is granting an extra set of the items.
Amazon also addressed the much-requested server transfer feature. It's not going to be available any time soon, from the looks of it.
Server Transfer Functionality
We definitely hear the request for server transfer functionality and have thoroughly investigated our options. This instant functionality does not currently exist in Lost Ark. This service just rolled out in Korea and is a weekly batch process that requires maintenance to run. It also does not support cross region functionality. Therefore, unfortunately, it is not a viable option at this point for the western version— but we will not rest until we’ve exhausted all options.
We appreciate your help in identifying the top issues you are experiencing. Here are some further urgent issues we are working with Smilegate RPG to address:
- A fix for matchmaking errors, in addition to the server restart listed above
- A fix for store stability and latency with Crystalline Aura, as well as other lingering store and product inventory issues
Are you enjoying your time with Lost Ark so far? Let us know below.