We recently reported how a lot of Google Drive users were reporting losing their files and currently do not have a way of accessing them. Now, the company has finally reponded concerning the issue that people are facing, but at the moment, there is no fix as the company is still looking into the problem.
Google is currently looking into the missing files issue with Google Drive, but there is no apparent fix at the moment
Google not only acknowledged that the files have gone missing from users' Google Drive but has also mentioned that the company is going to investigate the issue that people are facing. The company claims that the issue pertains specifically to the desktop app, which means that users on Android and iOS might not be going through this issue.
Google has also noted that the issue is only affecting limited users and will be giving an update as soon as it has more information. To prevent more people from losing their Google Drive data, this is what the company has suggested:
- Do not click “Disconnect account” within Drive for desktop
- Do not delete or move the app data folder:
- Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
- macOS: ~/Library/Application Support/Google/DriveFS
- Optional: If you have room on your hard drive, we recommend making a copy of the app data folder.
At the moment, Google has not given a definitive solution, so keep in mind that the methods given above might not work for everyone. However, if you still have your data intact, it is best that you create a backup. I have not lost my files, but I just went ahead and backed up important stuff that was on my Google Drive, and I would advise everyone to do the same.
Losing access to files that are not backed up can be extremely frustrating, and I do understand that a lot of users use Google Drive on a daily basis, so it makes matters even worse that they do not have access to the files that are important. Hopefully, Google is at the bottom of this, and we will have a fix on our hands soon enough.
News Source: Google Support
About the author: I have been tinkering with Android devices ever since the early days of the HTC Desire. Over time, I have grown a fondness for the ecosystem and now I cannot live without it. Although some might believe that I have sold my soul to Android, but I believe it is not the case. You can find me writing tutorials and posting guides on a number of different smartphones. When I am not writing here, I am wasting myself away in books, journals, or on Steam.
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