Does Nougat Kill the Nexus 5X? Google Says Random Rebooting Is a Hardware Issue

Rafia Shaikh
Posted Sep 21, 2016
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Some Nexus 5X users have reported experiencing constant rebooting after updating to Android 7.0 Nougat. Google’s latest, the issue was mostly reported by those who updated to Nougat over-the-air. Bad news? It appears to be un-fixable.

Nexus 5X bootloop issue on Nougat isn’t a software problem

A Google employee named Orrin has confirmed the issue on Google Product Forums, and said that the company is investigating the problem. However, he has suggested to contact the OEMs for warranty or repairs. The issue probably won’t get fixed by a software update, at least if the early reports are to be believed. As mentioned in Orrin’s response, this appears to be a hardware related issue.

Hey Everyone,

We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options.

We’re sorry for the inconvenience and appreciate your continued patience.

Okay, well. Not a good news. So, how about you try fixing it anyway? Many have suggested doing a complete wipe of cache and a factory reset of the Nexus 5X. Since it’s a hardware issue, these fixes won’t work. But, do try these as your Nexus 5X bootloop problem might be linked to something else.

Contact your retailers

If it persists, the only choice you have is to claim your device under warranty. Wondering how to get your device replaced or repaired? Here’s what Google suggests you to do:

If you purchased your Nexus 5X on the Google Store, contact us for information about refunds, exchanges, or repairs. Your satisfaction is important to us and we want to help.

If you purchased your phone directly from Project Fi, call 1-844-Talk-2-Fi for information about refunds, exchanges, or repairs.

If you didn’t purchase your Nexus 5X on the Google Store, visit the LG website at www.lg.com/. You may be covered by LG’s limited manufacturer’s warranty.

If your device is no longer in warranty, it might be time to say an impromptu goodbye to your Nexus 5X. But, we will wait until Google and LG’s official responses before recommending you to ditch your Nexus 5X.

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