Samsung Finally Fixes Call Quality Issues With the Galaxy S9 and S9+ via Its Latest Update
Several users of the Samsung Galaxy S9 complained that the device has been suffering from call quality issues ever since it was launched. Some users in Israel even sued the company, citing false advertising and indifference towards the problem by Samsung. We’re not certain what will become of the lawsuit, now that the fix has been implemented, but we’ll keep you posted when we find out more.
The latest update isn’t the first the company has rolled out in an attempt to fix the problem. The device also received an update with the April 2018 security patch late last month, which claimed to fix the problem, but nothing has happened so far. Thankfully, this time around, the update actually did what it advertised and affected users claim that the call quality issues are now fixed.
Several users of the Galaxy S9 reported that their devices would mute the voice of the user for up to 20 seconds at random during voice calls. Additionally, calls also suffered from distortion that made it hard to understand what the other party is saying. The new updates carry build numbers G960FXXU1ARD4 and G965FXXU1ARD4 for the S9 and S9+ respectively, They are rolling out in various countries, but it could be a while before it’s rolled out to all users. The update is aimed at fixing the call quality issues exclusively and doesn’t bring with it the latest Android security patch, which will be rolled out via a separate update, presumably within the next week or two.
To check if the update is available for your phone, open the Settings app, tap Software update, then tap Download updates manually. Currently, there is no factory image of the update on Samsung’s website, so you can’t sideload it. Similarly, you can’t sideload it via SmartSwitch, so waiting for the OTA is your best bet. We appreciate the fact that Samsung finally fixed the issue, but it really shouldn’t have taken multiple OTA updates to fix something as basic as call quality.