One UI 2.0 Beta Reportedly Locks Some Galaxy S10 Users Out of Their Phone

Oct 29, 2019
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The Android 10-based One UI 2.0 beta, unveiled by Samsung a few weeks ago, has since expanded to the Galaxy Note 10 series. However, some Galaxy S10 users are experiencing what could be a critical bug in the software. Their devices are reportedly locking people out by refusing to accept their PIN, password, or pattern. Several users have taken to forums such as Samsung Community and XDA Developers.

The problem crops up after a device reboot, and the only way to unlock it is via Samsung's Remote Unlock feature enabled on Samsung’s Find My Mobile service, which lets you disable all form of authentication (biometric and otherwise.) This gives rise to another problem that there is no solution for—there is no way to set a new PIN/pattern/password after successfully getting back into your device. Since the device doesn't recognize the old PIN, there's no way for one to change it, as the process involves inputting said data.

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To make matters even worse, a smaller subset of users on the One UI 2.0 beta have been unable to set an authentication method even after going back to a stable Pie build. The number of people afflicted by the issue is far fewer, though. Thankfully, Samsung is aware of the issue and is rolling out a fix to all affected users of the Android 10 beta. Users who are affected by the problem on Android Pie should expect a fix to arrive soon, as well.

While it's good that Samsung was quick at rolling out the fix, it still won't do much as updates cannot be installed without unlocking the device. One will have to go back to a stable version of Android Pie, set up your device without adding any password, PIN, pattern, and then check for updates and install the Android 10 beta again. At this point, you're better off on Pie before Samsung finds and fixes such critical bugs. As I've explained earlier, beta builds are often unstable and can bring forth a host of issues; even critical ones such as the one mentioned above.

 

Products mentioned in this post

Galaxy Note 10
Galaxy Note 10
USD 0
Galaxy S10
Galaxy S10
USD 799.99

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