Microsoft Blocks Some Surface Devices from Upgrading to Latest Windows 10 May 2019 Update

Jul 15, 2019
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Microsoft resolved quite a few issues and removed associated upgrade blocks over the weekend. However, a new Windows 10 1903 problem has been identified. The Windows maker has implemented another compatibility block that will affect some Surface Book 2 devices with discrete GPUs (dGPU).

The problem appears to be a compatibility issue between the new version and the NVIDIA GPUs used in some Surface Book 2 models. Microsoft explains:

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Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10, version 1903 (May 2019 Feature Update), some apps or games that needs [sic] to perform graphics intensive operations may close or fail to open.

To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs from being offered Windows 10, version 1903, until this issue is resolved.

Possible workarounds to this Windows 10 1903 compatibility issue

Microsoft recommends users to try restarting their devices in an attempt to mitigate the issue. “You can restart the device or select the Scan for hardware changes button in the Action menu or on the toolbar in Device Manager,” the company wrote in the issue’s advisory.

Since this is a compatibility hold, you will still be able to manually install the latest version through the update now button. The Windows maker, however, has advised against manually installing Windows 10 May 2019 Update using the update now button or the Media Creation Tool until this issue has been resolved. Microsoft added that it is working on a resolution and will offer a fix in an upcoming release.

Along with this Surface Book 2 compatibility issue, Windows 10 May 2019 Update is also experiencing a Remote Desktop problem with some older GPU drivers where users are receiving a black screen. More details on that here.

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