Apple Acknowledges Some Bent 2018 iPad Pro Units While Shipping – Company Says Issue Is Normal

Dec 20, 2018
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The latest iPad Pro lineup is unlike any tablet the industry has churned out before, but it’s not without durability issues. First, JerryRigEverything managed to break it in half right in the middle where the microphone is placed. The latest development of durability problems afflicting the iPad Pro comes when some units were reported bent. Unfortunately, Apple states that this ‘problem’ is normal and says that a unique cooling process is responsible and there is nothing to be alarmed about.

iPad Pro Has Metal and Plastic Pieces Assimilated, Which When Cooled, Exhibit a Bent – Both Models Can Be Affected by This

After customers took to social media to post pictures of their iPad Pro that was slightly bent or curved without going through any durability test of their own or any form of mistreatment, the news must have caught Apple’s eye. While speaking to The Verge, Apple stated that a cooling process involving the iPad Pro’s metal and plastic components can result in that bend and both the 12.9-inch and 11-inch variants can display it. Keep in mind that the base price of the latest slate lineup starts from $799, while a fully-loaded model can cost you $1,899.

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Customers who are annoyed by this issue can take the iPad Pro to their nearest Apple retail outlet and get the product exchanged within the 14-day return window. Some reports claim that Apple’s employees are telling customers that the resultant bend is due to accidental damage and warrants an AppleCare+ claim to replace the tablet. The company has stated that it has not seen a high return rate for the 2018 iPad Pro so far.

It is highly likely that customers start to pay more attention to the latest tablet, and if such a problem arises again, they will most definitely take it to their nearest Apple retail outlet and let the employees take a closer look at the issue. Irrespective of the fact that the 2018 iPad Pro is a delicate machine, it sure is a powerful one but if you’re going to purchase one, be sure to take care of it readily. If you want to check out our previous coverage of the latest tablet series, you can find out below.

Source: MacRumors Forums

Products mentioned in this post

iPad Pro
iPad Pro
USD 1420
MacBook Pro
MacBook Pro
USD 2399
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