How to Fix Netflix App Not Working on Windows 10 Computers

Netflix Issues

When you use Netflix on a browser, you don’t get the video quality on the desktop app. However, the desktop app can sometimes cause errors and doesn’t work properly. In this tutorial, I will show you how to fix the Netflix app not working on Windows 10 computers.

Fix Netflix App Not Working

Some of the errors that users have faced with the app include:

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  •  Black screen
  •  Error H403
  •  Screen stuck on loading
  •  There was a problem with this download

I am going to show you a list of things that you can try to fix this problem.

Update App

Step-1: Go to the Start menu and type Store. Click Open.

Fix Netflix App
Step-2: Click on the three vertical dots in the top right corner.

Fix Netflix App
Step-3: Select Downloads and updates.

Fix Netflix App
Step-4: Click on Get updates.

Fix Netflix App
This will update the Netflix app if it is the list of to be updated apps. In addition, this may resolve any bug or error that the app is currently facing.

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Netflix Down

There is always a possibility that the app is facing an issue worldwide or in some part of the world. To check if the app is facing problems, visit this site and look for yourself.

Reinstall App

Step-1: Go to the Start Menu and click on the Settings cog. (Shortcut keys: Win + I)

Step-2: Click on Apps.

Fix Netflix App
Step-3: In the Apps & Features section, scroll down till you find Netflix. Click on it.

Fix Netflix App
Step-4: Click on Uninstall.

Fix Netflix App
Step-5: Click on Uninstall again.

Fix Netflix App
Step-6: Once the app is successfully uninstalled, reinstall it again from the Microsoft Store.


Step-1: Press the shortcut keys Win + I to open Settings.

Step-2: Type ‘Troubleshoot a’ in the Find a setting search bar.

Step-3: Click on Find and fix problems with Microsoft Store Apps.

Fix Netflix App
Step-4: Click on Advanced.

Advanced Settings
Step-5: Click Next.

Fix Netflix App
If a problem exists, it will be detected, and a solution will be recommended.

DNS Cache

If you see this error, ‘Whoops, something went wrong. We’re having trouble playing this title right now. Please try again later or select a different title. Error code: U7353', you should follow the steps below:

  1.  Go to Start Menu and type cmd.
  2.  Click on Run as administrator.
  3.  You will be asked, ‘Do you want to allow this app to make changes to your device?’. Click Yes.
  4.  Type ipconfig/flushdns and click Enter.
  5.  You will get the following message once the DNS flush is successful:
    command prompt
  6. Open Netflix to check if it works now.

Fix Netflix App by Updating Graphics Driver

Step-1: Right-click on the Start Menu to get the WinX menu. (Shortcut Keys: Win + X)

Step-2: Click on Device Manager.

Device Manager
Step-3: Click on Display adaptors to expand the option.

Step-4: Right-click on the driver and select Update Driver.

Update Driver
Step-5: Open Netflix to see if it works.

Fix Netflix App by Giving it GPU Access

Step-1: Open Settings using Win + I shortcut keys.

Step-2: Type Graphics in Find a setting search bar.

Step-3: Select Graphics settings.

Fix Netflix App
Step-4: In the drop-down menu under Choose an app to set preference, select Microsoft Store app.

High Performance
Step-5: In the second drop-down menu, select Netflix.

Fix Netflix App
Step-6: Select Add.

High Performance
Step-7: Once the Netflix app section appears, click on Options.

Fix Netflix App
Step-8: Select High performance and click Save.

High Performance
This may lead to increased data usage as you will be getting better video quality.

Hopefully, one of these methods will fix the Netflix app on your Windows 10 computers.  However, if none of this works, you can always use the app on your mobile or tablet or use the browser for a while.

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