Samsung has been making quite the buzz lately, and it seems that repair services are a hot topic for all kinds of controversies. First, the company's anti-consumer repair policies led to quite a stir. Then, Samsung's demand for customer information from third-party repair shops received much backlash and raised serious concerns regarding consumer rights. Additionally, iFixit ended its partnership with Samsung because of the different approaches to customer repair service. Now, Best Buy is said to be parting ways with Samsung and is no longer part of their service program.
Best Buy would no longer be a part of the repair program for Samsung
If you have a broken Samsung device that needs to be fixed up from the nearest Best Buy, it will not be possible anymore. According to the latest news, the company has quietly parted ways with Samsung for its repair services. It has been a tough couple of weeks for Samsung to be constantly scrutinized for its repugnant practices. Though this move does not stem from other controversies, Best Buy's decision to end the program with the tech giant will be quite a blow.
Best Buy, an electronic retailer, was part of Samsung's Authorised Service Provider (ASP) program and had authorized parts and qualified technicians to carry out the repair of the company's devices. It was a great facility for consumers as they could just walk into the store for repairs. Now, according to The Verge, they got confirmation about the program ending through a Geek Squad employee and also through an internal communication screenshot. The service discontinuation, however, would not be applied to those who have Geek Squad insurance for their Samsung devices.
This news can be further confirmed by going to the official website of Best Buy, which now displays an error when trying to schedule a repair for Samsung devices. Samsung has a list of authorized service provider stores that can be looked up in the service center locator. But if you try looking up Best Buy from the list, it is no longer part of it.
Both the companies did not deny the repair program ending between the two parties, with mobile customer care head of Samsung, Mario Renato de Castro, assuring users that their best interest is kept in mind in a statement to The Verge:
We’re in discussions with Best Buy to determine how Samsung can best support our customers moving forward.
Even if Samsung extends support to users by suggesting the services are widespread, but Best Buy no longer being a part of the ASP program, and iFixit also cutting ties with the company would impact the options for the end consumers. The South Korean tech giant should also be working on its repair practices, which seem to be the root cause of the controversies and differences lately.
Follow Wccftech on Google to get more of our news coverage in your feeds.
