ASUS has come under a huge fire due to its RMA policies which ask for outrageous costs to repair minor issues & sometimes, you won't even have your original case solved but the company points out several other issues with your purchased products that weren't there to begin with.
ASUS RMA Department Seems To Be Lacking Heavily, Gives Customer A Huge Bill For Simply Nothing, Pay Over $3700 US In Repairs For A $2800 GeForce RTX 4090
AIBs are in trouble nowadays, especially regarding customer warranty services. Previously, we disclosed an incident between a customer with an RMA request and Manli, where the company refused to accept a refund request even though the GPU did comply with all legal terms disclosed by the company and the respective distributor. This time, ASUS has denied customer servicing, which is shocking because the firm is known to be the top manufacturer in the PC space.
ASUS wants $3758 to repair a small plastic indent on their $2799 ASUS RTX 4090 WHITE OC [UPDATE]
byu/Mulgoki inpcmasterrace
The news comes from the Redditor, Mulgoki, who bought ASUS's GeForce RTX 4090 ROG STRIX WHITE OC, which was working perfectly fine, but he realized that the plastic on the power connector was scratched out for no reason.
As a precautionary measure, the user approached ASUS's RMA, as advised by the local store where he bought the GPU. However, to his surprise, customer services gave him a quote of a whopping $3758 just to repair the plastic indent and bear in mind that the GPU was delicate and almost a brand new unit.
Adding onto the surprise, when his RMA case was escalated, ASUS categorized the GPU as "not functional" and even said that the damage wasn't covered under warranty. However, the company did provide 30% advice to the original quote, but despite that, their prices were hilarious for a GPU, which cost the customer around $2,799. Adding to the long list of updates, the Redditor now says that ASUS offered to buy back the GPU for the total price, including tax after he approached the CE of th company.
This isn't the only incident where ASUS came under fire, since recently, in coverage by GamersNexus, it was disclosed how the company's RMA department mishandled units of the ROG Ally, and tried to deceive those involved in the process. You can view the video below, as it is quite interesting.
With that said, it is disappointing to see a company like ASUS delving into such practices since it really tarnishes the overall reputation of the firm. We do hope that the company looks into the issues deeply and adheres to them as soon as possible so that customers can get a responsible & more positive RMA procedure.
News Source: Reddit
About the author: Muhammad Zuhair is a hardware and technology reporter for Wccftech, specializing in the semiconductor industry and the complex interplay between technology, manufacturing, and geopolitics. His coverage focuses on the corporate strategies and technological roadmaps of industry giants like TSMC, NVIDIA, Samsung, and Intel. Zuhair's expertise lies in deconstructing complex topics such as fabrication nodes (e.g., 2nm process), the economic impact of policies like the CHIPS Act, and the strategic development of AI infrastructure from NVIDIA, AMD and Intel.
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