In February 2016, iPhone 6 owners found themselves tackling a conundrum in which their devices got bricked thanks to performing 3rd-party repairs. It was named Error 53 and Apple even admitted later on that undergoing repairs using a different repairer would cause your device to ultimately stop working, leading to a lawsuit as a resultant repercussion. Apple did manage to fix Error 53 with an iOS update, but the tech giant is now facing another lawsuit; here are all the details.
Australian Competition and Consumer Commission Has Filed a Lawsuit Against Apple Over Error 53, Alleging That the Company Made False Representations to Customers
The ACCC, also known as the Australian Competition and Consumer Commission started carrying out its own investigation after hearing reports that consumers experienced Error 53 after performing 3rd-party repairs on their devices. An example of this form of repair is replacing damaged screens; since replacing damaged screens is a less expensive process when carried out by a different person, customers were under the impression that this was the appropriate route to take.
With the issues being experienced, the ACCC has stated that Apple did not provide a free gateway to iPhone or iPad owners on account that these devices were repaired by an ‘unauthorized repairer’.
“Under the Australian Consumer Law, there are a number of “consumer guarantees” regarding the quality, suitability for purpose and other characteristics of goods and services, and consumers are entitled to certain remedies at no cost where goods and services do not comply with the consumer guarantees.
The ACCC alleges Apple represented to consumers with faulty products that they were not entitled to a free remedy if their Apple device had previously been repaired by third party, “unauthorized repairers”. However, having a component of the Apple device serviced, repaired, or replaced by someone other than Apple cannot, by itself, extinguish the consumer’s right to a remedy for non-compliance with the consumer guarantees.”
Currently, the ACCC is pursuing the following actions from Apple in a Federal Court.
- Pecuniary penalties
- Compliance program orders
- Corrective notices
How do you think the tech giant is going to dodge this bullet? Let us know in the comments below.