Top 5 Most Reported Technical PlayStation 4 Issues and Problems and How to Fix Them

Fahad Arif
Posted Apr 25, 2014
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The crowd for next-gen consoles upon their release was greater than ever. Both Sony and Microsoft pulled off the launch of their consoles successfully and since then, both PlayStation 4 and Xbox One consoles are selling by the truckload. However, Sony’s PlayStation 4 console is way ahead in sales than its entrant. The latest sales stats report 6 million PlayStation 4 consoles sold worldwide, and in contrast, only 3 million Xbox One units shipped. Nevertheless, greater sales do not ease off common technical PlayStation 4 issues that the console users encounter on everyday basis.

Steps to Fix the Top 5 Most Reported Technical PlayStation 4 Issues and Problems

Tons of common and atypical problems and issues have been reported by the users of both next-gen consoles. Sony’s PlayStation 4 console shares an equal part in these reports. As a matter of fact, the amount of common everyday PlayStation 4 issues is increasing with its carefree march to the top and even manufacturer cannot help it because of their minor nature.

According to the latest report by Fixya, a do-it-yourself (DIY) community that suggests simple DIY solutions for electronic devices and consoles’ problems and issues, PlayStation 4 issues and problems are getting aggravating. Countless of the total 30 million members of Fixya community have reported issues that are not as serious as red ring of death, blue light of death, console catching fire etc. but they still are bothersome and uninspiring.

Collecting the data regarding the nature of these issues, Fixya culled the most reported PlayStation 4 issues and problems, and provided some DIY solutions to these problems. The report that was published on the community’s blog page highlights top 5 most common PlayStation 4 issues and technical problems that the console users have encountered. The report points out possible symptoms of the issues and also gives suggestions on how to fix 3 of these top 5 issues yourself. Below are the top 5 most reported PlayStation 4 issues.

  • Console Turning Off (35% of PS4 owners experiencing a problem)
  • No Audio / Video (25%)
  • PS4 Freezing (20%)
  • Disc Drive Problems (10%)
  • Other Technical Issues (10%)

PlayStation 4 Power Issue

The most common PlayStation 4 issue that was reported by 35% Fixya members who own Sony’s latest console is the PlayStation power/turning off problem. Obvious by name, the power issue is associated with turning off and on of the console. According to the report, consoles effected by this issue turn off unexpectedly during the time of operation and while a game is being played. Secondly in some cases, consoles do not turn on at all when prompted.

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Symptoms causing the PlayStation 4 power issue are various. Although there are two most common indicators that point towards a potential console power issue. The normal white indicator light situated in the center of the console will either turn into a blinking blue light or a blinking red light. Both these blinking lights indicate that console is not functioning properly and should be sent for repairs.

If you plan to fix this PlayStation 4 issue yourself, following are the three solutions suggested by users who encountered this problem:

  • Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will show an error result despite the issue not being a result of the console malfunctioning.
  • Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in. Before plugging it back in, users can also carefully open the hard drive to see if there is any issues with the disc drive that are causing the problem.
  • Put the system in a more open area with proper ventilation. Place a fan next to the system in order to reduce heat. Ensure that the internal fan is running properly – you should hear it while the console is running.
  • Contact Sony customer service and discuss the issues with them.

No Audio/Video

The second problem that made it to the list of most reported PlayStation 4 issues is regarding the audio and video output of the console. Over 25% owners of PlayStation 4 console have reported this problem. A user can encounter this problem in three primary ways; First if the console is outputting video just fine but is not transmitting audio, second if the audio is working fine but the console is not putting out video, and third if both the audio and video is not working.

Common problems related to the PlayStation 4 audio and video issues can be solved at home through the following suggested steps:

  • Check if your PlayStation 4 is experiencing a blinking red or blue indicator light. If it is, please run through the troubleshooting steps for that issue.
  • Via the settings menu on your PlayStation 4 homescreen, ensure that all of the audio and video options for your PlayStation 4 are up to date and what you need for your specific purposes and television.
  • A short-term fix for any audio issues can be to use headphones to listen to any audio—sometimes audio can still be heard through headphones though not your television.
  • Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will not display audio or video despite the issue not being a result of the console malfunctioning.
  • Check the HDMI port on your PlayStation 4 for any issues—similar to the above troubleshooting step, an issue with your console’s HDMI port can cause problems with the device.
  • Replace your HDMI cable to check to see if the issue is with your HDMI cable and that the issue is not with your console or television.
  • Update your PlayStation 4′s firmware and software via any available online updates.
  • Contact Sony customer service and discuss the issues with them.
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Console Freezing

Freezing or lagging is an inevitable issue in most electronic devices and daily use gadgets. Freezing of a device should not be taken as a very serious issue, it occurs due to various reasons. However, over 20% PlayStation 4 users reported that their console freezes at inopportune times, causing time and data loss. According to the reports, this problem occurs specifically when users are trying to update their console via PlayStation Network and using it to play video game content.

Console freezing problem is one of the more manageable PlayStation 4 issues and it can be solved easily at home. To get rid of this annoying issue, users can try the following suggested steps.

  • Download any software or firmware updates via the PlayStation Network, which can be accessed from your console’s home screen.
  • If your console is freezing while accessing the PlayStation Network to download any updates, visit the Sony Support site and download the updates to your computer there, then transfer them via a USB connection that plugs directly into your console.
  • Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in.
  • Put the system in a more open area with proper ventilation, place a fan next to the system in order to reduce heat, and ensure that the internal fan is running properly—you should hear it while the console is running. If your console is overheating, make sure to let it rest for at least two hours before trying to boot it up again.
  • Contact Sony customer service and discuss the issues with them.

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