Windows 10 Updates Break Again for Some Users – Switch to Google’s DNS to Fix the Issue

Feb 1, 2019
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Windows Update appears to be broken for some users in the US and UK. According to reports, it isn’t Microsoft’s fault, but is linked to Comcast in the US and BT for the UK users. Unfortunately, some users tried to clean install their Windows 10 to address the issue, but it didn’t work.

A quick workaround that seems to be fixing the issue for many is to simply change the DNS to Google’s public DNS. A user confirmed on the Comcast Xfinity community forum that they were indeed able to get Windows updates after changing their device’s IPV4 and IPV6 DNS from Comcast’s default to Google public DNS (8.8.8.8 and 8.8.4.4).

Related ICYMI: Windows XP Gets a Rare Update Thanks to WannaCry-Like “Wormable” Vulnerability

“Multiple Windows users in the US and UK have been unable to download updates from Windows Update,” ZDNet reported today. “But rather than the problem lying at Microsoft’s end, the culprit appears to be various ISPs’ domain name system (DNS) settings.” Users were seeing the following error message when trying to update their Windows machines:

“Error encountered. We’ll continue to check daily for newer updates. We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet.”

It remains unclear if this is a wider issue or if it’s specific to users on Comcast and BT Broadband only. If you are experiencing this issue, simply head over to SettingsNetwork & Internet > Ethernet > Change adapter settings. Folks at Softpedia have shared detailed steps if you need any further help.

While Microsoft may have botched a number of Windows updates in the past few months, at least this one hasn’t been caused by the Windows maker. You can reach out to your ISP if you are unable to resolve the issue through DNS switching.

– Relevant: Microsoft to reserve 7GB for Windows Updates

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