Apple Reportedly Wants MacBook Pro Keyboard Repairs Done at Official Stores, Reducing Total Completion Time

Apr 23, 2019 13:15 EDT
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The butterfly mechanism Apple has used for its MacBook, MacBook Air, and MacBook Pro lineup of notebooks might not be the most robust solution as lots of users have complained about its longevity. Apple earlier issued an apology, telling customers that it was well aware of the problems existing MacBook owners were facing. Customers of these premium machines would most likely want nothing more than their notebook keyboards restored to their original state, which is why Apple has been reported to speed up the process, according to a leaked memo.

Apple Genius Bar Technicians Have Been Tasked to Provide MacBook Pro Keyboard Repairs on Priority

The leaked memo, according to MacRumors is titled ‘How to support Mac customers with keyboard-related repairs in store’. While the company has not provided a reason as to why these keyboard problems are going to be rectified by Genius Bar technicians, it could most likely be due to Apple speeding up the process. If the repairs are completed in less time, the machine will be given back to its rightful owner much quicker, leading to a much happier customer. Details of the memo have been given below.

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“Most keyboard-related repairs will be required to be completed in store until further notice. Additional service parts have been shipped to stores to support the increased volume.

These repairs should be prioritized to provide next-day turnaround time. When completing the repair, have the appropriate service guide open and carefully follow all repair steps.”

A typical MacBook, MacBook Air, or MacBook Pro repair takes between 3-5 business days, meaning that the process might start off-site. If the repair procedure is carried out at an Apple Store outlet, it will take less time for those repairs to complete. Customers who require their notebooks to carry out day-to-day tasks will not have to wait a minimum of three days to get their machine back.

To prevent dust and other grime from wreaking havoc to the keyboard, Apple installed a membrane on its MacBook Pro, which was designed to alleviate the problems. Unfortunately, customers still reported that their keyboards were failing, suggesting that Apple might want to speed up the problem in order to prevent the increasing list of disgruntled owners.

Apple has also been reported to launch a redesigned MacBook Pro for 2021, so let us hope that those changes also include a robust butterfly mechanism.

News Source: MacRumors

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