Tekken 7 Team Doesn’t Take Comments At Face Value, Wants To Understand “Underlying Reasons” To Properly Solve Problems

Francesco De Meo
Posted Aug 31, 2016
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Games with a prominent multiplayer component, such as fighting games, are always tricky to manage, mostly due to the community asking for specific changes which could improve the experience. In a recent interview, Tekken 7 producer Katsuhiro Harada talked about how the team deals with online comments and how the data is used.

In a recent interview with VG247, Katsuhiro Harada has been asked how the team manages to filter genuine comments from the noise regarding any aspect of Tekken 7. In his answer, Harada said that the team doesn’t take comments at face value, as he believes that the truth of what players are saying isn’t exactly what they want.

“That said, we don’t even take the comments at face value – most of the time somebody’s saying something, but the truth is that what they’re saying isn’t exactly what they want. We have to look and say – what is the underlying cause that’s led to them saying that particular thing?”

Katsuhiro Harada also humorously added that if they took comments at face value, and gave players what they were asking for, they would still be unhappy, which is something that’s easy to predict, especially considering the endless “buff” and “nerf” comments which often contradict one another. Finding the underlying motives is, according to Harada, the way they can properly solve problems.

“We have to think about what their underlying motives are, because if we just give fans what they ask for, they’re still not going to be happy. But what is the underlying reason for these people saying what they’re saying? If we can get to that, we can properly solve their problems.”

Tekken 7 launches next year on PC, PlayStation 4 and Xbox One. We had the chance to try out the game during earlier this month and even nominate it as Gamescom 2016 best fighting game.

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