Is Your Google Pixel Freezing Sporadically for Minutes? You’re Not the Only One
From camera freezing issues to audio problems, Google’s Pixel lineup isn’t serving the company quite well to be honest and naturally, the customers are going to be the only victims here. Though you could go around carrying the device if it was plagued with the camera or audio problems, the latest conundrum that users are experiencing is the intermittent freezing of the entire smartphone.
Users Have Reported That Running Random Tasks, From the Most Basic Have Resulted in the Pixel Freezing at Random Intervals
Experiences from different users suggest that the Pixel will stop working randomly and even after tapping all the physical buttons repeatedly, they would not be able to get an iota of a response from the handset. Then out of the blue, the smartphone would start working on its own. Both the Pixel and Pixel XL sport a Snapdragon 821 and 4GB of RAM so we highly doubt that the issue is related to hardware at this point.
“My phone keeps freezing and I can’t get it to do anything when it does. No response from any buttons for at least a minute and it will just start working randomly.”
Most users have also resorted to hard resetting the smartphone by holding the power button and powering it on again and though it solved the problem briefly, you cannot expect owners to continue doing this in order to make the device responsive over and over again.
“I’m experiencing the same problem. My Pixel XL 128 GB becomes unresponsive randomly. Doesn’t only happen while using a particular app or while doing a particular task. It’s just random. Either I have to wait few minutes until the screen goes to the lockscreen or force a reboot by holding down the power button. Please help guys!!!”
One Samaritan has reported that the issue might actually be related to hardware and that users might need to claim warranty on their smartphones. The user has also outlined some helpful tips that could prevent your device from freezing randomly.
“Aris/Priyal: The article that Paolo referenced is a good start for diagnosing your issues.
As a first step, I would recommend booting into Safe Mode and run your Pixel for a while with just stock android software running. If it still freezes in safe mode, then your Pixel likely has a hardware issue that should be covered under warranty. If it doesn’t freeze, then you probably have a third party app that has not been updated to conform with the latest Nougat OS. Try uninstalling apps you don’t need or use very often or any that might be suspect. You can go to the app page in Google Play for each app to check on the date they were last updated for a list of possible candidates – i.e. anything with a last update prior to March 2016.
If you are looking to Wipe the Cache Partition, the instructions in Paolo’s link are no longer correct for a Pixel as the Pixel does not have a Cache Partition that can be cleared from the Recovery Mode menu. Instead you have to go to Settings -> Storage -> Cached Data to clear cached data for all apps.
We have yet to wait and see what Google does in order to get rid of the issue but if you’re paying $649 minimum for a smartphone, then you’re entitled to after-sales services.