Samsung Releases Official Statement for Note 7 That Caught Fire on Airplane – Investigation Underway
In regards to the latest incident of the replacement Galaxy Note 7 that caught fire on an airplane, it has raised several questions on whether or not the phablet is safe to use anymore. Two former US officials have also suggested that a second smartphone recall might have to be initiated, which is going to be the first time in history that this has actually happened. According to a recent report, AT&T might also halt Galaxy Note 7 sales till Samsung is home free. Now, the largest Android smartphone manufacturer has released an official statement, stating that an investigation is underway to see why a replacement Galaxy Note 7 did what it did.
Samsung States That It Is in Close Contact With the CPSC Throughout the Investigation Process
Samsung has released the following statement regarding its replacement Galaxy Note 7 devices:
“Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible. We remain in close contact with the CPSC throughout this process.
If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation. We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.”
With millions of Note 7 devices being used right now, a second recall of the phablet would eventually mean that Samsung would have to lose faith in this smartphone being the primary revenue generator for the company. Naturally, there are other avenues for the tech giant to explore to raise its earnings, but unfortunately, the Note 7 is not one of them. I feel that the company should place its entire faith and stock in its upcoming Galaxy S8.
Though the upcoming smartphone will be void of the S-Pen accessory, it’s a feature that users will have to get used to. Hopefully, Samsung can incorporate some handy features in its Grace UX that will allow future owners to take advantage of S-Pen features without actually using the pen accessory in the first place. What do you guys think? Let us know your thoughts in the comments below.