On paper, LG’s smartphones are one of the best Android-running devices available in the market and the G6 is definitely no exception. However, the one thing that the company has always struggled with is software and up until the launch of G6, LG used a heavily customized skin. Unfortunately, unable to tweak the software would result in the infamous bootloop issue for the user. Since these issues have plagued users to an extensive scale, the company has been slapped with a class-action lawsuit.
Owners of Both LG G4 and V10 That Have Filed the Lawsuit Claim That Bootloops Render Devices Inoperable
Out of the extensive details of the lawsuit, one portion regarding the G4 has been detailed below:
“Soon after releasing the LG G4 phone in April 2016, LG began receiving warranty claims and complaints from consumers reporting failing phones. Consumers also reported LG G4 product failures on various websites. LG publicly acknowledged the bootloop defect in January 2016, admitting that a “loose contact between components” causes the malfunction. Despite this admission LG did not undertake are call or offer an adequate remedy to consumers who purchased the LG G4 phone. LG instead replaced LG G4s that failed within the one-year warranty period with phones that had the same defect. And LG refused to provide any remedy to purchasers of LG G4s that failed outside the warranty period because of the bootloop defect.”
The same issues have been plaguing LG V10 users and according to the lawsuit details that ArsTechnica got its hands on, some of those users have also reported that LG has failed to entertain replacements of devices outside of the warranty period that became inoperable due to the bootloops. More details have also stated that both models’ processors were unprofessionally soldered to the motherboard, indicating that lack of quality control measures was also being followed.
Improperly soldering the SoC to the motherboard could mean that the chip was not making proper contact with the cooling solution and therefore, could not dissipate heat effectively. These sudden spikes in temperature could have also restarted these phones and put them in an endless bootloop state. LG is yet to comment on this lawsuit, but we will wait for further updates on the matter.
If this will not force LG to improve quality control measures and fine-tune its software then we are not sure what will.