GIGABYTE to Replace or Refund Exploding Power Supplies

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GIGABYTE has started the process of exchanging and refunding consumers for their recent manufacturing issue of power supply units exploding. In fact, there is a video of GP-P750GM exploding during the recording.

Gigabyte Offering Exchange & Refund Program To Customers Who Bought Their Exploding Power Supplies

Previously, GIGABYTE proceeded to issue a voluntary recall for both the GP-P750GM and GP-P850GM power supplies. Due to a security breach at GIGABYTE Headquarters, they were unable to move forward with the RMA until recently. Now, RMAs are being issued for the two power supply models through GIGABYTE for consumers looking to replace or receive a refund for their product.

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A. Eligible products and serial number (SN) ranges

  • Power Supply Model GP-P750GM: N20243G001301 thru SN20453G025430
  • Power Supply Model GP-P850GM: N20343G031011 thru SN20513G022635

B. If purchased from Authorized GIGABYTE reseller:

  1. Contact your place of purchase.
  2. Exchange or refunds are handled through your vendor/reseller.
  3. Vendor/reseller will validate product purchase, AND product SN range.
  4. Customers must return product to reseller before an exchange or refund is issued.

C. If purchased from Authorized resellers that are not processing exchanges or refunds directly:

  1. Exchanges or refunds are handled by GIGABYTE .
  2. Fill out this form and the GIGABYTE team will be in touch shortly.
  3. GIGABYTE will validate purchase, AND product SN range.
  4. GIGABYTE will issue RMA#, and the product (with all accessories) must be received by GIGABYTE before a replacement/refund is processed. No cross-shipping.
  5. Replacement units will not be issued until the RMA has been processed by the regional GIGABYTE RMA team.

D. If purchased from non-authorized dealers (i.e. Ebay, Amazon marketplace, private sale, etc.):

  1. Replacement only, NO refunds allowed.
  2. Fill out this form and the GIGABYTE team will be in touch shortly.
  3. GIGABYTE will validate purchase, AND product SN range.
  4. GIGABYTE will issue RMA#, and the product (with all accessories) must be received by
  5. GIGABYTE before a replacement is sent. No cross-shipping.

You can head over to this link to claim your exchange or refund.

Gigabyte's PSUs caught exploding on cam. (Image Source: GamersNexus)

There is a stipulation to the process. Not every GP-P750GM or GP-P850GM will be considered eligible for the program. Only certain serial numbers for both models will be accepted as part of the RMA. Those serial numbers corresponding to the models are as follows:

For GP-P750GM models:

  • serial numbers between SN20243G001301 and SN20453G025430

For GP-P850GM models:

  • serial numbers between SN20343G031011 and SN20513G022635

As with any RMA, proof of purchase, such as an invoice of the purchase, is insisted to be able to process any claims. If a customer purchased from an authorized GIGABYTE seller, they are able to either ask for a refund or receive a replacement product. But, if a consumer was to purchase from a non-authorized seller, say off of the Amazon marketplace, Craigslist, or eBay—where other customers can sell their pre-bought products and sell them for equal or adjusted values—will only be able to receive a replacement.

If the retail site or outlet does not participate in GIGABYTE's exchange program, customers can contact GIGABYTE on their claims portal on their website. You can also email Gigabyte at the provided email (powersupply@gigabyteusa.com) if you have any questions or concerns involving the process.

Products mentioned in this post

GP-P750GM
GP-P750GM
USD 81.99
GP-P850GM
GP-P850GM
USD 108

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