The company just confirmed that the slightly misaligned power connector isn't a flaw on the ROG Matrix RTX 5090, which leaves the user with no option but to adjust or return it.
ASUS Responds To Misaligned 16-Pin Connector On ROG RTX 5090 Matrix; Says "Part Of The Original Product Design"
A few days ago, a Redditor posted that he was unable to properly connect his 16-pin power connector to his ASUS ROG Matrix RTX 5090 GPU due to a flaw in the design. Apparently, the $4000 GPU comes with a slightly misaligned 16-pin power connector, which leaves very little clearance for the connector housing. This leads to improper connections and problems in ensuring that the connection is fully secure.
As you can see from the image, the 16-pin power connector is slightly offset to the right of the cooler frame, which leaves a lot of connectors somewhat "incompatible" with the GPU. We don't know how many users have had such an issue with the card, particularly because not many have been shipped yet, and there are just 1,000 units made in total. That said, the user complained to ASUS about this, and he finally got a response from the company.
After review by our engineering team, the non-centered positioning of the power connector is part of the original product design, determined based on overall structural and electrical layout considerations.
- ASUS
So, ASUS just brushed aside the issue, claiming that there isn't any flaw in the design and that it was part of the "original" product. It's not the first time the limited ROG Matrix edition has been in the news due to such issues, but recently, some reports also suggested that the GPU has "quality issues", even though ASUS did deny these claims. As far as this user is concerned, he has decided to return it simply because ASUS isn't interested in fixing the card.
The user claims that ASUS doesn't want to "fix" or "replace" it, which means users who will have compatibility problems with the connector won't have any option other than to return it. The only alternative is to use the ASUS HPWR connector, but users will also need to have an ASUS BTF motherboard to support the connector.
News Sources: Reddit, via Videocardz
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
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