Apple Releases Statement for iPhone 6s Unexpected Shutdowns: Manufacturing Issues Causing Faster Battery Degradation


Earlier, users complained that their iPhone 6s were abruptly shutting down, forcing Apple to initiate a battery replacement program to allow consumers to replace the cells powering their handsets for no extra charge. Now, Apple has issued a statement, explaining why consumers were being plagued with these battery woes in the first place.

Apple Concludes That the iPhone 6s Battery Issues Were the Result of a Manufacturing Defect

According to the California-based giant, some batteries were exposed to the controlled ambient air during the manufacturing process. The company has decided to unveil a statement given below:

“We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It's important to note, this is not a safety issue.

To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page. We apologize for any inconvenience this has caused customers.

We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.”

The company has also added that its phones are designed to shut down in the event of protecting the internals from irreparable damage, and such a situation where devices would automatically power off is when they are exposed to extremely cold temperature. This is what the company is suggesting could be the reason why iPhone 6s models are shutting down even after displaying 30 percent of remaining battery life.

Apple has said that it will continue to monitor and analyze consumer reports to extend its findings to see if it is able to unearth something new. Meanwhile, the company has provided customers with a way to check if their iPhone 6s battery is eligible for replacement. Using the serial number, you can punch the appropriate string of details to see if your device has been affected by this setback. If it is, then you are entitled to a free battery replacement.