Microsoft has been improving its online services for Xbox One and Windows 10 quite a bit in the past few months, and the company will continue doing so in the future. A highly requested feature is also going to be launched soon.
On the Xbox One subreddit, users have reported that Self-Service Refunds will launch soon, allowing customers to easily obtain refunds for select digital content.
You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.Please note the below conditions for requesting a self-service refund:
Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.
The Xbox One and Windows 10 Self-Service refunds system will launch on a yet to be confirmed date. We will keep you updated on the matter as soon as possible, so stay tuned for all the latest news.
About the author: Francesco De Meo has been covering video games and technology since 2012, starting his career at small outlets like Gamersyndrome and GeekSnack. After joining Wccftech gaming section in 2015, he quickly expanded his video gaming coverage with in-depth reporting, interviews with iconic industry figures such as Grasshopper Manufacture founder and No More Heroes creator Goichi "Suda51" Suda, Resident Evil series creator Shinji Mikami, Team NINJA's president and Nioh series director Fumihiko Yasuda, and Silent Hill creator Keiichiro Toyama, reviews and on-the-ground coverage of major industry events such as Gamescom and E3. When he's not reporting or reviewing, Francesco can be found playing the genres he loves most, spending time with his six cats, reading, writing music, playing guitar and drumming for his progressive rock band.
Follow Wccftech on Google to get more of our news coverage in your feeds.
