How to Get Your MacBook or MacBook Pro Repaired for Free Under Apple’s Latest Service Program?


If you happen to own a MacBook or MacBook Pro which suffers from keyboard problems, you are in luck. Apple’s newly-introduced worldwide service program offers free keyboard repairs for both models, particularly the ones equipped with Apple’s low-profile, butterfly keyboards. The announcement came in the wake of the realization by Apple that some keyboards had start revealing issues. These issues revolved around some characters not appearing even when the keys were being pressed, while some may repeat keystrokes unexpectedly.

Additionally, some of the keys may not respond consistently creating a lot of problems for the user that spent a small fortune on these premium notebooks. Only the MacBook and MacBook Pro models that are equipped with the butterfly mechanism keyboards are eligible for free repairs under this program.

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An Apple representative or authorized service provider will examine the MacBook or MacBook Pro before repairs for the specific machine are verified. If a particular notebook happens to have any damage that is not related to the keyboard problems, it might jeopardize the free service by Apple, after which the initial damage will have to be taken care of first, for which you will obviously have to pay.

Such instances of additional repairs may incur fees as the free repair offer only covers issues with the butterfly keyboard.

How to Apply for a Free Repair?

You can apply for a free repair under Apple’s new service program in one of two ways. You can either make an appointment online with your nearby Apple store or through Apple’s authorized service provider. It is convenient for you, you can dispatch your MacBook or MacBook Pro to the Apple repair center.

How to Initiate a Refund for Your Faulty MacBook or MacBook Pro?

The Apple website asks customers who either paid for their keyboard repairs or feel that their MacBook or MacBook Pro was adversely affected by this problem, can demand refunds from Apple.

Which MacBook and MacBook Pro Are Eligible for Apple’s Free Repair Program?

Given below is a list of the models that Apple is currently offering to repair under its free keyboard service program.

  • MacBook (Retina, 12­-inch, Early 2015)
  • MacBook (Retina, 12-­inch, Early 2016)
  • MacBook (Retina, 12-inch, 2017)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-inch, 2016)
  • MacBook Pro (15-inch, 2017)

Multiple lawsuits over the keyboards in the USA forced Apple to act because there had been no public acknowledgment of this issue until now. Had your notebook been suffering from these keyboard problems? Let us know down in the comments.