ASUS has announced that its AM5 motherboard warranty policy will now cover AMD EXPO & Intel XMP memory overclocking profiles along with BETA BIOS.
Too Little Too Late? ASUS Changes AM5 Motherboard Warranty Policy Following Backlash, Now Covers AMD EXPO, Intel XMP & BETA BIOS
In a recent press release, ASUS confirmed that it has updated its warranty coverage for all AMD AM5 motherboards which now covers all kinds of memory overclocking profiles such as AMD's EXPO and Intel's XMP. In addition to that, the company also announced coverage across all AM5 motherboards that are running its BETA BIOS. Following is what ASUS had to say:
[ASUS Statement] We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- The AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
| Hotline | Support Site | |
| Headquarters (Taiwan) | 0800-093-456 | ASUS ROG |
| USA | 1-812-282-2787 | ASUS ROG |
| UK | 44-1442265548 | ASUS ROG |
| Germany | 49-(0) 2102-5789555 | ASUS ROG |
| France | 0033-170949400 | ASUS ROG |
| Australia | 1300-2787-88 | ASUS ROG |
This update from ASUS comes days after the company received major backlash on its handling of the entire AMD Ryzen 7000 CPU & motherboard burnout issues. Although ASUS isn't the only one who has misled its customers into believing that its new BIOS fully addresses the high voltage (SoC) issues that pushed AMD to ask its motherboard partners to limit it to 1.3V, they are still the most affected ones. The company is also offering a new BETA BIOS update for its AM5 motherboards:
ASUS X670 Series NEW Official BIOS 1415/1616
1. Update AGESA version to Combo AM5 PI 1.0.0.7.a
2. Support 48/24GB high-density DDR5 memory module.
3. Memory QVL amended to account for AMD 1.3V SoC voltage limit.
4. EXPO/XMP prompt notice removed.https://t.co/0eH7VICxVI— HXL (@9550pro) May 16, 2023
The issue stemmed mostly from the rise in voltages and high power spikes when the motherboard was running AMD EXPO or any overclocked memory profile in general. As seen in tests by the folks over at Hardware Busters, motherboard vendors claim to have limited the voltages to 1.3V but that isn't entirely the case. This leads to the possible risk of damage and also misleads customers.
ASUS updating the policy now might be too little too late but at least those who still have their PCs up & running can now avail of warranties without board makers telling them that certain things such as overclocked memory and using BETA BIOS don't cover their purchase.
About the author: A Software Engineer by training and a PC enthusiast by passion, Hassan Mujtaba serves as Wccftech's Senior Editor for hardware section. With years of experience in the industry, he specializes in deep-dive technical analysis of next-generation CPU and GPU architectures, motherboards, and cooling solutions. His work involves not only breaking news on upcoming technologies but also extensive hands-on reviews and benchmarking.
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