Apple Claims That Performing 3rd-Party iPhone Screen Repairs Will Not Void Customer’s Warranty


Choosing the AppleCare warranty program is not always the cheapest route, so when customers do get 3rd-party repairs done, they will not have to suffer for their actions because Apple has stated that such owners of iPhones will still be eligible for warranty-related services.

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Though 3rd-party repairs will not be voiding warranty according to an internal memo distributed by Apple to the company’s store employees (via MacRumors), it still means that the customer might have to pay for another set of repairs. For example, when a customer with an iPhone that has a 3rd-party display attached requests for a repair that is not related to the device’s display in any matter whatsoever, Apple Stores and Apple Authorized Service Providers have been advised to inspect the device for any fraud or tampering, and then replace the broken part based on Apple's in-warranty pricing.

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In addition, iPhones with 3rd-party displays must also be within their warranty coverage period, irrespective if it belongs to Apple's standard 1-year manufacturer's warranty or extended AppleCare coverage. If the warranty period has expired, then service is not going to be honored for free, in which case the customer will have to pay Apple’s flat rate in order to fix the smartphone. There are other details too.

If that 3rd-party part causes the repair to be unsuccessful or breaks the iPhone completely, Apple has stated that customers will be required to pay the out-of-warranty cost to replace the 3rd-party part, or the entire phone if it comes to that.

Apple has also said that AppleCare+ will not be authorized to undertake any 3rd-party display or battery repairs if the inspection finds such elements present in the device. While there are definitely come conditions and regulations that you will have to follow, it is refreshing to hear that Apple has finally opened up to the idea that customers will be given their due services (if the device is under warranty) even after someone else has attempted to repair it.

Let us see when this approach is branched out to other products like the MacBook Pro 2016 lineup.