Complete Product Recall Issued By US Government For Galaxy Note 7 In Unprecedented Move
It takes more than an Iris scanner to have a successful smartphone. Samsung’s launch of the Galaxy Note 7 came with a lot of promises. The Korean tech giant had appeared to have perfected its unique dual edged screen design approach. In terms of materials and specifications, the Note 7 was the perfect package. In fact, the Iris scanner just seemed to be the icing on top.
But, Samsung’s quality control department seems to ignored an age old problem for mobile gadgets: their batteries. Not only have manufacturers failed to increase battery life proportionally to other hardware advances, but power packs also remain the most lethal combination of chemicals on your smartphone. Looks like Samsung will have to learn this the hard way.
The US Consumer Product Safety Commission Recalls Samsung Galaxy Note 7 Phablets In The US
Samsung’s managed to stick itself in quite a rut with the Note 7. The company’s response to reports of exploding devices has been mixed and confusing. The issue of exploding batteries isn’t limited to a few devices. Responses by the manufacturer include issuing software updates and product replacement programs. Still, when you’re paying top dollar for a smartphone, there shouldn’t be any issues with it. Especially those that put your life and those of others at risk.
The US government has finally stepped in to try to take control of the situation. The Consumer Product Safety Commission has issued a recall of its own for the Note 7. It’s a rare move for the smartphone industry, which generally holds to stringent product safety guidelines. According to the commission, Samsung has received a total of 92 complaints about the device’s exploding batteries. These include 26 reports of burns and 55 reports of property damage.
The commission has also criticized the Korean tech giant’s decision to issue a product recall itself. Product recalls require informing the CPSC. Commenting on the matter, commission chairman Elliot Kaye said: “”As a general matter, it’s not a recipe for a successful recall for a company to be going out on its own.” The decision of the commission will have fare reaching impacts for Samsung’s revenues and reputation.
The manufacturer has been putting a lot of effort in its overall product strategy to play level with Apple, whose products are marketed with an aura of innovation and perfection. Whether that’s true or not, we’re still to hear about an exploding iPhone. Following the decision of several airlines to not allow users to use or charge the Note 7 while in air, today decision might make it a mandatory compulsion for everyone in the airline industry. It might also result in a blanket ban of Note 7 sales in the US. We’re eager to see how Samsung responds to the matter. Thoughts? Let us know what you think in the comments section below and stay tuned for the latest.