Under normal circumstances, calling up a Verizon helpline wouldn’t yield a favorable outcome for the customer, but a Loyalty Discount subscriber who had been with the U.S. carrier for 13 years managed to find a loophole that allowed him to reduce his bill by 40 percent. As for how he successfully obtained a discount, a little investigation reveals that all it took was a little patience and conversing with a Verizon representative.
From $147 to $88, a Verizon Loyalty Discount customer simply asked the company representative to reduce the bill, and that was it
A 4-line bill for Verizon customer “tbonehaj” on Reddit would typically receive an $88 monthly bill. However, for the June period, that figure skyrocketed to $147, which included a $18 “prorated fee.” Likely livid, the subscriber didn’t want to part ways with such an amount, so he did what all of us would do, ring the helpline. After a little waiting around through the AI-powered customer service, tbonehaj was finally connected with a human.
After a brief chat with the representative, the customer expressed slight disappointment over his conundrum and requested that, if there was something that could be done to reduce the total. The employee implied that it could be done, but not in the way you think. Instead of outright admitting that this was possible, she asked “Is there anything that she can do to make this bill right?” While the subscriber got the hint a little later, the signal was enough to make rectifications.
Sure enough, the request went through, with the discount now applicable for two months. Relieved with the outcome, tbonehaj was pleasantly surprised that such a service exists, but according to another Redditor, “Ok_Economist_2899,” carriers aren’t “allowed to proactively offer credit. We have to ask you questions until you say the ‘magic’ word.” With the discount in place, the bill was reduced from $147 to $88, resulting in $59 in savings.
However, tbonehaj should consider himself extremely lucky because, in the Reddit thread, it’s mentioned that receiving approval for this request used to be insanely simple. Now, it requires a manager’s approval, and even then, Verizon representatives are always instructed to minimize crediting as much as possible “for the metrics.” In short, talking your way isn’t always going to go in your favor, but there’s no harm in trying.
News Source: Reddit
About the author: Omar Sohail is a reporter and analyst for Wccftech's mobile section, specializing in the technology and business of the mobile industry. His expertise lies in the intricate hardware supply chain, covering developments in semiconductor manufacturing, chip lithography, and camera sensor technology.
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