In a rare incident, a user found himself with the same problem as before, even though MSI was supposed to get the motherboard repaired properly.
User Sends His Motherboard With Bent Pin for Repair; MSI's Service Partner, ASK, Sent It Back With Another Pin Bent
Not everyone has the same luck when it comes to repairs, especially RMA under warranty. We have seen multiple times how vendors fail to provide proper repairs and replacement for products that are sent for the RMA service under their warranty periods. Similarly, a user expected MSI to repair his damaged motherboard, which was under "paid repair" since it was a customer-induced damage.
As per the report, the user owned the MAG B760M MORTAR WiFi II, which had one of its pins bent. He then applied for paid repair, which is done by ASK Corporation in Japan. ASK Corporation is basically MSI's official distributor and service partner there, and also offers services for multiple brands such as ASUS, AMD, ASRock, NVIDIA, and others.
While ASK sent back the motherboard after declaring it free from defect, the user reportedly got the motherboard with the same issue as before. In the email provided by the user @Sovietdoljp, ASK Corporation told him that his motherboard passed the functional testing and therefore, if the user sent the motherboard back for service, MSI will likely reject it as NTF or No Trouble Found.
July 15, 2026
MSI Computer Japan Co., Ltd.Regarding Issues with Paid Repairs of Our Products
To Our Valued Customers and Business Partners,
Thank you for your continued support and for choosing MSI products.
We sincerely apologize for the inconvenience and concern caused to customers who have used our paid repair service.
Regarding repairs involving bent or damaged CPU socket pins, our standard repair procedure is not to repair the individual pins one by one. Instead, we replace the entire CPU socket with a brand-new one and return the product only after confirming that there is no pin deformation.
However, with regard to a product recently returned to a customer, it was discovered that pin deformation was still present. We sincerely apologize once again for this incident.
We take this matter very seriously. Working together with ASK Corporation, we have thoroughly reviewed our repair and operational verification processes to ensure there are no issues within our repair workflow. We are strengthening our support system to provide customers with more reliable service and to prevent similar incidents from happening again.
Please note that all paid repairs performed by MSI include a three-month warranty period beginning from the date the repair is completed.
If you have any concerns or questions, please contact either the ASK Corporation Support Center or the MSI Support Desk.
- MSI Japan
The user complained about this on X, and after the post got viral, MSI responded to the issue. MSI says that it doesn't fix the bent pins one by one, but instead replaces the whole socket under the paid repair. That said, since the user got his motherboard back with another pin bent even after having paid for it, MSI apologized for that. MSI said that it's working with ASK to ensure proper repair and operational verification, and is likely going to conduct another repair since it's MSI's mistake for sending him damaged product.
News Source: MSI
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
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