The popular YouTuber is threatening Samsung over the failure of not replacing his corrupted SSD, which Samsung says works fine.
YouTuber Louis Rossmann Sends 4 TB 990 PRO SSD to Samsung for RMA, But Samsung Kept Ghosting Him Until Louis Threatened With a Lawsuit
Many manufacturers have been reportedly indulging in unethical practices, and while regular consumers have hardly any control over the process, popular YouTuber Louis Rossmann is taking this to the next step. Louis says that his 4 TB Samsung 990 PRO SSD started giving errors and was confirmed to be faulty after some tests. He applied for the RMA to get his SSD repaired or replaced, but the process got stuck without any conclusion.
As per the screenshots shown by the YouTuber, Samsung asked Louis for pics of the SSD apart from various details. Without even completing a 24-hour window, Samsung reportedly closed the ticket, informing Louis that they were returning his SSD as it was working "fine" and gave him a tracking number. Louis argues that the SSD was faulty and he could replicate the same issues even after receiving it.
After getting no response from the company, Louis gave Samsung an ultimatum that if they failed to replace his SSD, he would take the company to court. The company finally responded and offered him a refund of $330, as this was the price paid by the user at the time of purchase. However, Louis argues that currently, the same SSD sells for around $949, which is almost three times the original price, and it's not fair to just refund the original amount when he should have gotten a replacement.
Nonetheless, Samsung's own Warranty Policy states that if Samsung is not able to repair or replace the product with a new or refurbished product, then it will refund the "then current market value" of the product at the time of the warranty claim. This means Samsung is effectively sidestepping the issue by offering a much smaller refund instead of the current market value for the SSD, which is why Louis gave them a 60-day ultimatum.
However, As you may already be aware, at this time, there is a very big shortage of memory products across the market. Due to this issue, the warranty service center does not currently have your model of SSD in stock for replacement or a comparable model for upgrade...
- Samsung to Louis Rossmann
Surprisingly, Samsung's email states that they won't be able to replace the SSD due to a "very big shortage", but Louis argues, then why does the SSD exist on popular retailers like Amazon for $949? He demonstrated how one can buy multiple such SSDs from major retailers, which clearly shows that Samsung is just trying to avoid providing a replacement and is offering him $330 instead of a replacement, likely to protect its profit margins.
Watch full video here:
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
Follow Wccftech on Google to get more of our news coverage in your feeds.
