An unnamed Samsung tablet purchased for $1,200 was the only communication device besides a phone that belonged to a disabled AT&T customer who barely managed to survive with his $1,000 monthly sum. Naturally, one can feel some form of sympathy, but it appears that the U.S. carrier only cared about filling its pockets rather than sticking to its word.
According to the details, after agreeing to a $35 monthly sum that included three lines, AT&T began charging the customer varying amounts that amounted to an average of $561, making it 16 times higher than the figure he was originally promised to pay. With a $1,000 monthly budget, it’s difficult to manage when your line bill comes to more than 50 percent of the aforementioned total, but AT&T wasn’t finished here.
Due to non-payment of the ludicrous monthly bills, AT&T has made the expensive tablet unusable, to a degree
Last year, Redditor “Sufficient_Ball3940” said that he signed with the carrier and was “suckered” into a $35 monthly plan, which sounded like a steal at that time. Unfortunately, if a deal is too good to be true, it probably is. In the first month alone, the new AT&T customer racked up a $683 bill, followed by $430 that arrived the next month, and $570 in the third month.
For a period of seven months, Sufficient_Ball3940 kept on paying the bill for which he was only supposed to debit $35 from his account. Frustrated due to this ordeal, he even tried calling the AT&T president, but to no avail. The only logical move to make was to stop paying these inflated bills, but he received no call from the company as to why he stopped.
Typically, carriers would at least want to find out if there’s any trouble from the customer’s side so that they can provide some relief or, at the very least, offer an adjustment of the monthly bill. AT&T offered none of that and, without issuing a warning, “blacklisted” the Samsung tablet. After hearing the story, one Redditor has said AT&T normally doesn’t issue random bills, and it would have been helpful if the invoice had been uploaded.
Another reason for these mind-boggling sums is provided by a separate individual, who mentions that AT&T added insurance to every device without informing the customer, not to mention that they oversold him on their claims. Other commenters have stated that the U.S. carrier has used similar tactics against them, and given the frequency of these incidents, it’s prudent to file a complaint with the FTC, assuming there’s no resolution from AT&T’s side.
News Source: Reddit
About the author: Omar Sohail is a reporter and analyst for Wccftech's mobile section, specializing in the technology and business of the mobile industry. His expertise lies in the intricate hardware supply chain, covering developments in semiconductor manufacturing, chip lithography, and camera sensor technology.
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