ASUS is taking responsibility for any damage to the GPU interface after using the Quick Release "Q-Release" system.
Irrespective of the GPU Vendor, ASUS Announces Compensation Plan for GPU Damages as a Result of Q-Release Mechanism
After the emergence of several reports of GPUs being damaged due to the ASUS Q-Release mechanism found on its latest 800 series motherboards, things became worse for ASUS as the damage was mostly seen on its 800-series boards only. The Q-Release system allows users to quickly detach the graphics cards without having to manually press the button on the PCI-E x16 slot's end.
However, several users reported that the mechanism has resulted in noticeable damage to their GPUs' PCI-E interface, which appeared concerning. After a few days, ASUS did respond to these reports but said that the Q-Release could not do anything additional except for minor scratches and wear as a result of installation and uninstallation of GPUs several times. Even though it took responsibility for the damage, it didn't explicitly state whether it would take responsibility for the GPUs as well.
In a new post on Bilibili, ASUS has officially announced that it will take responsibility of any damages as a result of damage on its 800-series motherboards. This includes GPUs from other vendors as well. In the post, ASUS said that apart from communicating with the GPU vendors, the company will also provide compensation for the amount of damage done to the GPUs.
In response to the most important warranty issues, we also immediately consulted the after-sales customer service of multiple graphics card brands* (Note 1), and the reply was that the warranty would not affect the functional failure of the graphics card.
If you still encounter problems in the after-sales process of applying for a graphics card due to wear and tear on the edges of the PCB, please contact us as soon as possible, and we will wholeheartedly provide you with peace of mind support (not limited to assisting in communication with other graphics card brands). In addition, if you are concerned about the appearance of your graphics card or the impact on resale due to these wear and tear, we will also do our best to provide you with a compensation plan within a reasonable range.
- ASUS
That said, ASUS still says that the damage is due to incorrect usage of the Q-Release mechanism as the detachable metal shrapnel in the PCI-E x16 slot isn't sharp enough to cause such damage. It once again showcased how the uninstallation should be done and how not. It also released the list of all the motherboard models that are equipped with the Q-Release mechanism, including the Intel Z890, B860 and AMD X870E/X870, B850 chipset motherboards.
More investigations are being conducted by various brands, and we will update you once we hear about newer developments in the story.
News Source: Bilibili
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
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