A wild RMA case just surfaced on Reddit, revealing how ASUS is avoiding product replacement and is returning it without proper repairs.
ASUS Reportedly Doesn't Want to Replace the Laptop and Insists on Chargeable Battery Service; User Says 10 RMAs Couldn't Fix His Laptop
The number of complaints regarding ASUS RMAs has become so large that it raises concerns about the company’s commitment to after-sales service. From denying RMAs due to cosmetic damages that don't affect the functionality to delivering its flagship OLED monitor in a lackluster packaging, everything looks like a mess. Now another case has surfaced on Reddit, which is more bizarre than any other story we have heard till now.
The Reddit user u/Delicious-Muscle2029 says that when his laptop became unusable, he applied for the RMA, but ASUS isn't able to fix it. ASUS reportedly changed several parts in the laptop, including the motherboard, battery, and adapter, but the laptop won't work properly. In the last 18 months, the laptop went through a whopping 10 RMAs, which is insane. Despite so many repairs, the laptop still has the overheating problem.
As per the user, ASUS is reportedly stopping him from applying for an RMA the 11th time. After 10 RMAs, the user isn't being allowed a ticket unless he pays a "chargeable battery service fee". Since the user refused, he cannot get his laptop repaired. As per the report, the user had to spend nearly 52 days of cumulative downtime across 10 RMAs. ASUS reportedly informed him that it will be the last RMA, but paying a battery service fee isn't the only issue as per the user.
The laptop isn't even usable because it suffers from thermal throttling, and after changing the motherboard and processor combo from Core i5 to Core i9, the device isn't able to maintain a good power balance between the CPU and GPU. Moreover, the user says the replacement might not be feasible right now, as the person handling his case has been transferred to another department.
News Source: Reddit
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
Follow Wccftech on Google to get more of our news coverage in your feeds.
