A user reports that the company couldn't replace his defective RAM sticks because it found only one stick in the package.
User Reportedly Sends Two DDR4 RAM Sticks, But Kingston Says Only a Single Stick Was Shipped; Company Denied Replacement
We frequently hear stories of users who get extremely lucky when they unexpectedly receive additional hardware, but there are also numerous reports to the contrary. We have seen how some users have received a box filled with something else instead of the actual hardware bought, and in some cases, the package doesn't even reach the customers, even though the courier company marks the delivery status as "delivered".
RMA cases are no exception, and here we are seeing one user stuck in a situation where he just couldn't prove whether the package he sent didn't have anything missing. The user u/E-Ray20 reportedly sent two of his Kingston DDR4 RAM sticks to the company for RMA. User says it was a 64 GB RAM kit (KF432C16BBK2/64) that comprised two 32 GB RAM sticks, which stopped working after some time. He says he packed them in bubble wrap and sent them to the company for replacement.
However, when it arrived at Kingston's RMA office, the company notified the user that it had only received a single RAM stick. Moreover, the company also said that the package didn't appear to have been tampered/opened. User says the pic Kingston sent had a cardboard box, but the original bubble wrap isn't visible. This could mean someone could have opened the original packaging and stolen one stick.
I’m currently dealing with a very frustrating RMA situation with Kingston and wanted to ask if anyone has experienced something similar.
I had a 64GB RAM kit (KF432C16BBK2/64) that stopped working. Kingston approved my RMA on 27.02.2026 after I sent them photos of both RAM sticks including the serial number labels.
On 28.02.2026 I packed both sticks together in bubble wrap and shipped them from Germany to their service center in Ireland. I also attached my RMA number (00638582) to the package so it could be clearly assigned to my case.
The package was delivered on 09.03.2026.
Later that same day Kingston contacted me saying they had only received one RAM stick and that the package did not appear to have been opened during shipping.
They sent me a photo showing my box with one RAM stick placed on top of it.
However the bubble wrap I used to pack both sticks is not visible in their photo and the second stick is missing.
For reference:
The stick they say they received ends with serial P000298.
The second stick from my kit ends with P000305.Kingston says they searched internally for the missing stick but claim they could not find it and therefore denied the RMA replacement completely.
So now I’m stuck in a strange situation where I originally had two faulty sticks, shipped both, and now I’m left with only one broken stick and no replacement.
Has anyone experienced something like this with a hardware RMA before?
I’m honestly not sure what my options are at this point.
If someone from Kingston support happens to see this, I would really appreciate another review of my case.
Any advice would be appreciated.
- u/E-Ray20
As the company now claims to have found only one stick, it denied the replacement, leaving the user in a position, where he couldn't prove whether the original package had two sticks as he didn't take any photos or videos of the package. The user reports he has never had such a situation with Kingston previously and had no problem with replacements. He has now contacted Gamers Nexus for assistance, as DHL has denied any investigations since Kingston has sent back his RAM.
News Source: Reddit
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
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