It's not the first time ASUS has tried to deny RMA service for products under the warranty period, but this laptop seems to have some serious manufacturing defects.
ASUS Blames the User for the Damage, Denying the Third RMA After Repairing the ROG Strix G15 Advantage Laptop Damaged Due To Liquid Metal Leakage
I don't think I have seen any vendor other than ASUS trying harder to find ways to deny RMA requests. It won't be correct to say that they deny the majority of the RMA requests, but their reasons for denying RMA requests, in most cases, seem pretty silly, mostly due to cosmetic defects, if you have read some previous reports. For this user, he was able to get his repairs done twice, but the third time, ASUS tried to sidestep the RMA process.
The Redditor u/RazzleDazzle2422 reports that his ROG Strix G15 Advantage Edition previously suffered damage due to Liquid Metal spilling. For those who aren't aware of this laptop's manufacturing, it utilizes Liquid Metal on both the CPU and GPU chips to ensure cooler operation. However, the G15 Advantage Edition is well-known when it comes to damaged hardware due to the spillage of Liquid Metal.
The user says his laptop got damaged due to the same reason, and he sent it for repairs. ASUS did honor the RMA request and repaired/replaced his motherboard that got damaged due to shorting. This happened again after two months, and once again, ASUS repaired the laptop and sent it back. The same happened the third time. However, this time, ASUS appears to be evading the RMA process by blaming the damage on the user.
As can be seen from the email, ASUS says that the motherboard had an HDMI port pin damaged, as well as motherboard issues, which require ASUS to replace it. Moreover, ASUS also listed some cosmetic damages, which have been ASUS's way of denying RMA processes. The user argues that he never opened the laptop, and now ASUS is blaming him for user-induced damage. ASUS is now asking him $377 for the repairs and is giving him the option to send the unit back without any repairs.
News Source: Reddit
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
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