ASUS cut corners on the packaging of its most expensive QD-OLED 4K gaming monitor, resulting in DOA, according to several reports.
ASUS Reportedly Ships its ROG Strix PG32UCDM3 QD-OLED 4K Monitor Inside a Thin Eggshell Cardboard Box With No Protective Layer; Users Receive Damaged Product
Cutting corners on a flagship product seems like something ASUS would do. It's infuriating to see how one of the major hardware makers is trying to cut costs on an essential packaging material that is supposed to protect the product. We aren't talking about any budget or mid-range monitor here; we are talking about ASUS's flagship QD-OLED offering, which it launched very recently for nearly $1300.
This is the ASUS ROG Swift QD-OLED PG32UCDM3, a 4K QD-OLED monitor, which became popular for its Tandem OLED technology, high-end features, and its Neo Proximity Sensor that helps in reducing the image burn-in. Unfortunately, ASUS is shipping the monitor in lackluster packaging made of eggshell cardboard. What's worse is that it made a cutout inside the lower half of the cardboard, leaving the monitor's display exposed without any protective layer.
Essentially, there is no layer between the monitor screen and the outer layer of the box. With such horrible packaging, many users have reported damaged displays on arrival. We have read multiple such reports in the last two days in the r/OLED_Gaming sub-Reddit. The user u/winterbegins showed the horrible packaging from the inside as well as outside.
The user u/Rude-Employee7251 also posted a pic of his PG32UCDM3, which came DOA due to the packaging. His monitor display appears to be broken at the bottom. Another user u/JONESY7MM posted a pic of his monitor with major damage to the screen. The fourth report is from u/siouxsian, who reported a similar damage on his PG32UCDM3. Almost everyone complained about the same lackluster packaging, due to which they had no choice but to apply for RMA.
About the author: Sarfraz Khan is a hardware reporter with a focus on PC components and the builder community. With years of experience writing about PC hardware and laptops, his work has been featured on several reputable technology publications. Sarfraz's hands-on experience is demonstrated through his first-person accounts of using and comparing different hardware configurations, providing practical and relatable insights for everyday users. His technical analysis is respected by peers in the enthusiast community and has been cited by specialized hardware sites such as Germany's Igor's Lab.
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