Apple’s iPhone 7 Plus is the first iPhone to sport a dual-camera and as advantageous as that sounds when it comes to improving image and video quality, it turns out that users are not experiencing the best of results with the phablet. Lots of them have also gone onto saying that the smartphone’s camera is suffering from hardware faults, requiring replacements as a result.
iPhone 7 Plus Met With a Black Image Preview and Sometimes an Emergency Prompt
Some Redditors, including a user called teryakiwok have reported that the cameras on the iPhone 7 Plus are failing. The redditor states the following, describing the event that transpired with the smartphone.
“My new iPhone 7 Plus camera went AWOL today and a quick Twitter / Google search confirmed I'm not the only one. I opened up the camera app only to be met with a black image preview, sometimes I can get an image however it's either tinted green or purple and was once accompanied by a screen stating 'Emergency iPhone needs to cool down' when the handset wasn’t even slightly warm. I've tried hard reset and factory restore to no avail, however I've been in contact with other users with the same problem and apple had to replace their phones due to a 'hardware fault'. So if you're met with the same issue take it back for a replacement :)”
iPhone 7 Plus users who have managed to take the handset to the Genius Bar have been told that the problem lies with the camera hardware, and those that might want to get the problem fixed will have to warrant a replacement. While the following has not been confirmed as the source of the problem, one explanation states that the flex connector inside the data that’s responsible for data and thermal register lines may have been worn out, leading to this issue, but nothing concrete has been provided at this point.
Keep in mind that a small percentage of owners are experiencing this problem, and if they have, it is highly recommended that they get a replacement as soon as possible. For those users who live in countries where Apple does not provide hardware support, they might be fresh out of luck.