Google Pixel Users Are Now Complaining That Their Phones Shut Off at 30% Battery Capacity

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Dec 28, 2016
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For the price of the Pixel and Pixel XL there should be a reduced margin for error correct? Well, turns out that investing in a stock-Android running smartphone hasn’t been the best of decisions for consumers because some of them are now complaining that their devices have been struck with a battery bug that initiates a force shutdown of the smartphone at a specific battery percentage.

Pixel Owners Are Complaining That Their Devices Are Shutting Down Abruptly – Most Commonly When It Drains Down to 30 Percent

On a Reddit thread, one Pixel owner going by the handle of vrski_15 is in possession of a Quick Black model with 32GB of internal memory and here’s what the user had to say about the problem being experienced:

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“My Google Pixel (32 GB), less than a month old is facing worrisome battery issues. Twice in last 5 days, has the phone shutdown abruptly while I am in middle of something. In both instances, battery was between 25-35%, and the phone under normal conditions should have lasted for at least next 3-4 hours.

I ignored it the first time, when happened couple of days ago, but today I run into the same issue. I am on a business trip in India, and the customer service wasn’t really helpful. All they could come up was that I should factory reset my phone and wait for it to happen again, and then visit them.

I am a huge Android fan, and have never owned a non-Android phone since 2011, but here’s the difference in customer support between Apple and Google. Exact same thing happened on a friend’s iPhone 6S, she visits the Apple Store, and gets a replacement phone within 15 minutes.

I love the phone, and I am going to factory reset it, but if this happens again, I expect Google to give me a replacement.”

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The problem has not been isolated as one being connected to the hardware or software category but vrski_15 reports that Google’s customer service wasn’t the least bit helpful and told the owner to initiate a factory reset and visit the outlet if the problem persists. If battery issues continue to plague Pixel owners, then it looks like Google might have to replace the batteries free of charge. This is similar to the decision that Apple took regarding iPhone 6s owners but let us hope it does not come to that and the problem is fixed through a software update.

Has your Pixel smartphone been behaving absurdly lately? Tell us your experiences immediately.

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