Xbox One And Windows 10 Self-Service Refunds To Be Launched Soon

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Apr 13, 2017
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Microsoft has been improving its online services for Xbox One and Windows 10 quite a bit in the past few months, and the company will continue doing so in the future. A highly requested feature is also going to be launched soon.

On the Xbox One subreddit, users have reported that Self-Service Refunds will launch soon, allowing customers to easily obtain refunds for select digital content.

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.

The Xbox One and Windows 10 Self-Service refunds system will launch on a yet to be confirmed date. We will keep you updated on the matter as soon as possible, so stay tuned for all the latest news.

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