Xbox One Experience Problems? Common Issues and Fixes Inside

Posted 11 months ago

No software launch is going to be completely seamless, and there are always inevitably some small issues that might end up effecting even a small population of users. Thankfully Microsoft has compiled a very good list of what some of the most common issues are and how to workaround and even fix them. Below are the most pertinent of those fixes for you to peruse.

Xbox One Experience getting you down? Maybe these common fixes can help.

Initially your Xbox One might boot up quite slow after it restarts after updating. This is normal, thankfully, so don’t fret just yet.

  • Allow up to 15 minutes on the green Xbox One boot-up animation before you begin troubleshooting. If the screen doesn’t change after that amount of time has passed, hold the power button on the front of the console for 10 seconds until the console powers down. Wait 15 seconds, then power the console back on.

Once it boots and you’re inside enjoying the slight redesign and more intuitive UI, you might notice that game titles and icons are thus gone. That too is also normal for such a large and comprehensive update. Your Xbox One is checking for available metadata throughout the console and it’ll all populate soon.

  • Allow the console a few minutes to update these tiles. To check if the appropriate data has been retrieved, go to Home, highlight My games & apps in the big tile, press theMenu button on your controller, and select Quit. Then relaunch My games & apps.

Voice commands through the Kinect sometimes might not necessarily work as intended after the first reboot either after this update, and while this is indeed troubling, there’s a simple solution that’s been reported to work for he majority of users.


  • Users can resolve this issue by rebooting the console. Double-tap the Xbox button to open the guide, scroll down to Settings, and then select Restart console.
  • To confirm the Kinect is working properly again, go to Settings, select All Settings, select Kinect & devices, and then select Kinect. If you see video under WHAT KINECT SEES, your Kinect is working properly. If you do not see video, check the TROUBLESHOOTING section to the right, or see Troubleshoot issues with the Xbox One Kinect sensor.

You might be prompted multiple times for your password when trying to sign-in, which is annoying to say the least. This is a known issue with the Xbox One generally that has a number of different solutions that can be tried.

  • First try rebooting your console, then try signing in again. If that doesn’t work, remove your account from the Xbox One then re-add it. At times you may need to remove accounts 5 times for it to actually clear from the list.
  • If the above are unsuccessful after multiple tries, then you may need to try restoring your Xbox One to factory settings. Do so with the following steps:
    1. Scroll left on the Home screen to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Restore factory defaults.
    7. Read the warning message, and then select Yes.

Once updated, you might have issues, or what appears to be an issue, with the installation of games or with determining whether you have the proper license for the downloaded content, then there might be some sort of infinite loop. Thankfully there’s a solution.

  • To complete the installation of the game or app update, you’ll need to either insert the game disc or sign in to the account that purchased the game or downloaded and installed the app.

And even after signing-in or re-signing-in, you may have an issue with apps failing to launch with error 0x800705b4 even after a title update. The solution isn’t ideal, but it works just the same.

  • Delete and redownload the app
  1. On Home, pull the right trigger and open My games & apps.
  2. Highlight the app and press the Menu button on your controller.
  3. Select Manage app.
  4. Select Uninstall all from the dropdown menu.
  5. Redownload the app and try launching the title again

When installing games from a disc, if you’re prompted to select a new storage medium if your HDD is near capacity, upon selecting the new device to install to, that game might instead be downloaded from the Xbox Live service instead of actually installed via the disc. Two solutions might help.

  • Uninstall an older game title
  1. On Home, pull the right trigger and open My games & apps.
  2. Highlight the game you want to uninstall and press the Menu button on your controller.
  3. Select Manage game.
  4. Select Uninstall all from the dropdown menu.
  5. Try installing your new game again.
  • Set your external storage device as your default storage location
  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Storage.
  6. Set your external storage device as the default storage location.


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