Valve’s GTA V Steam Summer Sale Was “Misleading,” Says the UK’s Standard Authority

Fahad Arif
Posted Nov 10, 2015
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Steam’s annual Summer Sale kicked off earlier this year in June, bringing with it hundreds of video games at exciting prices, and amidst them was Rockstar’s best-selling game GTA V, but the action-packed title was not actually discounted. The American game developer/publisher received a fair amount of criticism for potentially misleading the customers back then, but now it seems like Steam owner Valve Corporation is the one being held responsible for the misrepresentation, as the UK’s Advertising Standards Authority has ruled against the company’s Summer Sale ad.

The UK’s Standards Authority Upholds Customer Complaint, Says Valve’s Pricing of Rockstar’s GTA V “Mislead” Customers

The UK’s independent advertising regulator, Advertising Standards Authority (ASA), has upheld a customer complaint asserting that Valve Corporation advertised a “misleading” promotion for PC version of GTA V on Steam earlier this year during its annual Summer Sale. The promotion, which was seen by customers between June 11 and 12 in the UK, listed the game with a “25 percent off label”, but in reality the highly advertised “discounted price” was equivalent to the game’s original base price.

The normal base version of GTA V, which had an initial price tag of £39.99, was apparently removed from Steam’s storefront for some time. The remastered PC version of one of the last generation’s most beautiful games ever was then only available through advertised bundles that included Shark Cash Cards for GTA Online. The bundle was £51.99, with a 25% discount that brought the cost down to £39.98. This confusion between the GTA V bundle deal and the standalone game was enough for the ASA to put a ban on the advert in the UK. Here’s the full ruling:

“We noted the claims related to the Grand Theft Auto game had appeared in error for around a three-hour period and that the item was not included in the promotion. While we acknowledged that the claims had been duplicated, and were intended to relate only to a separate product bundle, we noted the two items appeared side-by-side, which we considered consumers were likely to understand to mean that both the game and the bundle were included in the sale.

“We noted the claims for the game stated that consumers could make a saving of 25% on the previous price of £51.98, which we considered would be understood to represent a genuine saving against the usual selling price of the product at the time the ad appeared. However, we understood that was not the case and it had instead been sold by Steam at £39.99, rather than £51.98, since the date of its launch. Because a 25% saving was not available on the usual selling price of the product at the time the ad appeared, as claimed, we concluded that it was misleading.”

On the other hand, at the same time during the Summer Sale, GTA V standalone was also  listed on Steam with a price tag of £38.98, and a “25 percent off” label. For this matter, Valve informed the ASA that it happened due to a software error and the issue was fixed within three hours of it getting the first view. It seems like Valve won’t be facing any severe consequences for its mistake, except for a ban on the ad (although Steam Summer Sale has been over for months) and a warning. “The ad must not appear again in its current form,” the ASA said. “We told Steam to ensure their future savings claims did not mislead about the benefits available.”

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