Following Note 7 Fiasco, Samsung’s Now Recalling Nearly 3 Million Washing Machines

Rafia Shaikh
Posted Nov 4, 2016
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Samsung recalled its fire-prone Galaxy Note 7 less than two months after the release of the flagship smartphone. But, the Galaxy Note 7 isn’t the only product the Korean giant needs to worry about. The company’s safety problems continued with incidents of “exploding” washing machines. After nearly 3 weeks of the first reports, Samsung and a product safety regulator have announced a recall for 2.8 million washing machines in the United States.

This recall includes 34 models of Samsung’s top-loading washing machines, exceeding the total number 1.9 million Note 7 smartphones that the manufacturer and United States Consumer Product Safety Commission had to recall last month.

Samsung recalls top-loading washers due to “risk of impact injuries”

The safety commission said the affected Samsung machines are prone to detaching from the washing machine chassis during use, “posing a risk of injury from impact.” This could occur when consumers use a high-speed spin cycle for washing water-resistant clothing and bulky items, such as bedding. So far the company has received 733 reports of washing machines experiencing excessive vibrations or the tops detaching. There have also been nine reports of injuries, including an injured shoulder and a broken jaw.

“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” senior vice president and general manager of Samsung Electronics America’s home appliances division John Herrington said in a statement. “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”

The South Korean tech giant said that the owners of the machines can either receive a free in-home repair to reinforce the top of the washer, or receive a rebate that can be applied to purchase a new washer from the company. The company would offer refunds only to customers who bought a washing machine in the last 30 days.

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The latest product recall adds to the global crisis that Samsung is facing, diminishing the company’s brand value, and raising concerns over its quality assurance measures. Worried about your laundry room? You can enter the serial numbers of your Samsung top-loading washer into Samsung’s website to see if your machine is part of the recall.

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