New ‘New Xbox Experience’ Update Rolling Out; Patch Notes Inside

Posted 1 year ago

A new update for ‘The New Xbox Experience’ is rolling out to a select number of members of the Xbox preview program. According to Microsoft’s Mike Ybarra, the update isn’t available for all preview members, but will be eventually. The plan is to roll out the ‘New Xbox Experience’ (NXE) to more people every day, until everyone who wants in, is in.

Details of the update (th2_xbox_rel_1510.151003-2016) to the NXE have been posted on reddit by Pizzatarian. The update contains fixes for various problems reported by the community. NXOE Preview members will also receive an update to a new version of Upload Studio.

Massive list of fixes and tweaks

We’ve included the patch notes posted by Pizzatarian down below, as they are only available for those who are eligible for the New Xbox Experience. The update will download automatically if the eligible user has the Xbox One console in Instant-On mode. It will reboot to standby afterwards. Once the update is available to your wave, you can manually begin the update by navigating to Settings > System and selecting System Update.


  • WiFi with External HD: Some users had reported WiFi would stop working with an external hard drive connected. This issue has been resolved.
  • System Update failing: Users reported slow or failing system updates will notice this issue is not present with this update.
  • Sign-in: Previously, international accounts may have had issues signing in. This has been resolved.
  • Upload Studio: A new version is available for New Xbox One Experience Preview members. This will update separately from the system update, and will be available after 6PM PT.
  • Performance and UI Improvements: Various performance and UI tweaks have been made in the update to fit and finish.


  • Please carefully review the known issues below for details on all currently known issues.
  • Remember to report any issues you discover via the Report a problem feature or in the forums!


We have seen great response to our new quests so far! If you are just joining the New Xbox One Experience Preview, or you haven’t taken them yet, be sure to give them a spin. Be sure to check out the Preview Dashboard app for more details on these quests:

  • Can You See It? This quest will ask you to try out the new guide and let us know if it appears properly on your TV.
  • OneGuide on NXOE: All about the new OneGuide area on the New Xbox One Experience Dashboard. Tell us what you think!
  • Quest available in the following locales: US, Canada, UK, Germany, France, Mexico, Brazil


General System Issues:

Black screen upon boot:

  • Your console may start up with just a black screen.
    • Workaround: Hard reset the console.
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Sign in:

  • You may be unable to sign in to Xbox Live.
    • Workaround: Hard reset the console.

Snap Center:

  • When YouTube is snapped, it may share input with the home screen.

Voice Commands:

  • Global speech overlay is missing suggestions
  • Global speech overlay is missing contextual commands
  • Voice commands will not currently work for Guide tabs (Party, Messages, Friends, Notifications, etc)


  • You may experience a black screen when using a device via HDMI-in, even if this device is not a cable or set-top box.
    • Workaround: Run through the initial TV set-up and configure for a TV provider even if you don’t have a TV provider.

My Games & Apps:

  • My games & apps collection may crash if switching quickly between Apps and Queue or Games and Queue.

Automatic Downloads:

  • Content purchased from will not automatically download to the Xbox One console. This feature is planned to come later.


  • Friends may not receive game toast notifications.

Season passes:

  • In a small number of cases, users with season passes may find that they aren’t recognized by the game.
    • Workaround: Uninstall your other season passes and re-install the season pass you wish to use.

Community Twist:

  • Currently this area is not fully populated with content and is missing large sections of the user experience. Activity feed content also may not be actionable and items on the trending items second level screen have not been fully tuned. As Preview moves forward content and features in this area will light up.

Xbox One Media Remote:

  • When resuming from connected standby the Xbox One media remote may fail to send commands; a hard reset resolves this.
  • The buttons for media playback will not work (rewind, play, pause, fast forward, skip back, stop, skip forward). The directional and center “select” button will function as normal.

USB TV Tuner:

  • If you have a USB TV Tuner plugged into your Xbox One console, Windows and Windows Phone SmartGlass devices will crash when attempting to connect to the console. To avoid this, you can switch to the Xbox App on Windows 10 or reset your TV settings and avoid setting up the USB TV Tuner.

Racing Wheels:

  • Racing wheels cannot be used to navigate home or system dialogs.

Game and App Issues:

  • Titanfall: Titanfall may fail to connect to Xbox Live.
    • Workaround: Hard reset the console.


  • Skype currently will not function if used in the background.

NFL Live App:

  • When playing videos in the NFL Live App, the screen may dim after a short period of time.

Apps not launching: Certain apps may fail to launch.

  • WWE
  • Showtime Anytime
  • Every Street United
  • Overdog
  • BlinkBox
  • TWC TV
  • Upload Studio
  • UPlay

Apps with video issues: The following apps will launch but videos or streams will not play.

  • SyFy
  • USA Now
  • Bravo Now
  • MLB
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Games not launching: Certain games may fail to launch.

  • Xbox Fitness
  • Pinball FX2
  • The Crew
  • Monopoly

Live TV Issues:

Cable/Satellite STBs:

  • Cable/Satellite set top box compatibility is not yet at parity with the Xbox One Previous experience. Please continue to report video playback and audio issues using the Feedback app to help us improve the experience. HDMI troubleshooting steps:
    • Go Home and press the menu button on the OneGuide app to quit, then restart it.
    • Unplug and re-plug the HDMI-in cable from the Xbox, ensuring it’s seated securely in the port.
    • With the Xbox One turned on, pull the power cord on the cable/satellite box, wait a few seconds, and plug it back in.
    • Press and hold the power button on the front of the Xbox One to perform a hard reboot of the console.
  • Dolby Digital surround sound will not work for Live TV.
  • Favoriting is not currently supported for App channels.
  • The “Xbox Snap TV” voice command does not work. You can snap TV via voice command by saying “Xbox Snap OneGuide” or choosing OneGuide from the Snap Center.
  • The OneGuide pin doesn’t function. You can launch OneGuide using the app, voice commands, or from the OneGuide twist.
  • You may experience a stuck frame streaming TV to the Xbox App. You can enter OneGuide or resize your window to restore video playback.
  • The media transport controls do not work when streaming TV to SmartGlass and Xbox app clients.
  • When resuming from connected standby the Xbox One media remote may fail to send commands; a hard reset resolves this.
  • You may be unable to use voice commands to navigate in Live TV.

Xbox App/SmartGlass Issues

SmartGlass and Xbox App Live TV/OneGuide:

  • You may experience issues connecting to Live TV or OneGuide when connecting to the console with SmartGlass.
    • Workaround: Set your SmartGlass connection to auto connect, quit the app, and restart. If the issue persists, hard reset the console.

SmartGlass Functionality:

  • Basic SmartGlass functionality is now available including gamepad navigation, touch navigation, remote text entry, media playback control, and companions for apps and games. Other features such as two-finger touch panning, media companions, and power on/off will not function in this build.

More Than 50% faster UI performance

Last week, speed comparisons between the ‘old’ Xbox One UI and the upcoming update were released. The comparisons showed an overall speed increase of more than 50% on most sections tested, besting the UI of Sony’s PS4 on all tests performed.

The ‘New Xbox Experience’ will be available to the public through the November update, which will also brings backwards compatibility to the Xbox One.

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