Galaxy Note 7 Could Face a Second Recall, According to Former US Safety Officials
Despite the fact that Samsung performed well beyond analysts’ expectation, the profit that the company has garnered was definitely no thanks to the Galaxy Note 7, and it looks like things are about to get a lot worse for the flagship phablet. According to two former US safety officials, it looks like the replacement units of Galaxy Note 7 might have to be recalled since they pose a threat to users’ safety.
Second Galaxy Note 7 Recall Might Be Initiated as a Result of the Airline Incident That Transpired Earlier This Week
Earlier this week, a supposedly safe replacement of a Galaxy Note 7 caught fire on a Southwest Airlines plane shortly before takeoff. This has prompted a fresh new investigation, and according to the expertise of two former US officials, these replacement units might have to be recalled as well. Samsung could face an unusual second recall of the Galaxy Note 7 if the Federal Aviation Administration and Consumer Product Safety Commission conclude that these replacement devices do not provide a high degree of safety for users.
Pamela Gilbert, a former executive director of the consumer agency states the following regarding the second recall of Galaxy Note 7 handsets.
“If it’s the fixed phone and it started to smoke in his pocket, I’m going to guess there’ll be another recall. That just doesn’t sound right.”
The former agent states that the agency could have a decision as early as next week since this is not something that should be kept waiting. According to the second US official, Nancy Nord, who has also remained the chairwoman of the CPSC, she revealed that second recalls are extremely uncommon, but she hasn’t ruled it out.
“Certainly [Samsung] could [issue] another recall, if it appears this is something beyond an aberration,”
Not long ago, Samsung announced that there have been more than 92 reports of Galaxy Note 7 batteries overheating in the US alone, with 26 of these cases confirmed to have involved burns. It’s currently unclear what the figure is now, but with the flurry of reports that have been flying in recently, it’s expected to be significantly larger. Samsung has broken the record of initiating the largest smartphone recall in history, and it could be the first time in the company’s history that a second recall of the same handset has been started.